Assistant Manager Digital Experience – Holidays

Role Introduction

Reports To: Digital Experience Manager – Holidays

This position will involve working as a Product Owner of Holidays Platforms. The successful candidate will be collaborating closely with developers, designers, commercial teams and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the the world’s leading service brands.

Key Responsibilities

• Work with digital strategy team and the Holidays business owner to craft the overall digital experience strategy and assist the Holidays Manager in defining the roadmap
• Draw insights and verify hypothesis using quantitative/qualitative data and experimentation, with the objective of improving end-to-end customer experience
• Participate in important projects and deliver in timely manner with good quality
• Lead and drive the roadmap, manage product backlog and ensure clear requirements for the product vertical development team
• Contribute and participate in enhancement prioritisation through agile methodology
• Understand customer needs and Holidays platforms capabilities to propose optimal solutions to improve customer experience
• Drive requirement collection with different stakeholders, prepare user stories, define acceptance criteria and design test cases
• Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
• Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
• Review and measure enhancements effectiveness for on-going improvments
• Stay current with digital trends, new technologies and assess the competitive landscape
  
  

Requirements

• Degree holder with 5+ years of digital product management experience in a fast-paced and data-oriented environment
• Strong understanding of customer experience design and usability, with data-driven and customer-centric mindset
• Solid experience working in an agile/scrum environment and working with technical teams to define user stories and acceptance criteria, preferably in SAFe agile or any agile methodology
• Experience developing test plans & processes to ensure a high-quality product is delivered
• Experience using work management platforms such Confluence & Jira
• Comfort with technology, including the ability to understand key technical issues and their implications as well as to suggest alternative solutions
• Strong analytical skills, experience in online analytics and familiar with digital tools like Adobe Analytics or similar
• An understanding of airline services and products & operation flows is preferred
• Good written and oral communication skills; at ease when dealing with management, third party agencies and partners
• Excellent interpersonal skills including an ability to collaborate with and help motivate teams
• Strong bias for action, including the ability to juggle multiple priorities and excel in a lean work environment
• Fluency in English, Chinese, ideally Mandarin
• A fast learner and able to adapt to change
  
  

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.