Senior Manager - Project Leader (Ambience/ Entertainment/ Attractions)(Contract basis)
Senior Manager - Project Leader (Ambience/ Entertainment/ Attractions)(Contract basis)
Malaysia Airports
Sepang, Selangor, Malaysia
Job Description
POSITION GENERAL SUMMARY
Strategic Planning
External
External
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 16 May 2024.
Only shortlisted candidates will be notified.
POSITION GENERAL SUMMARY
- The Senior Manager plays a pivotal role in overseeing the redesign, refurbishment, and construction projects within the terminals of Kuala Lumpur International Airport (KLIA).
- This position is responsible for managing and executing strategic initiatives aimed at enhancing the overall guest experience, optimizing operational efficiency, and ensuring compliance with regulatory standards.
- The Senior Manager collaborates closely with internal stakeholders, external partners, and regulatory authorities to drive the successful delivery of terminal infrastructure projects while adhering to budgetary constraints and project timelines.
Strategic Planning
- Manage projects, develop and execute comprehensive strategies for enhancing airport ambience, entertainment offerings, and attractions to drive passenger engagement, satisfaction, and loyalty ensuring it aligns with passengers' needs, airport identity and branding guidelines.
- Oversee the design, implementation, and maintenance of ambient elements such as lighting, music, art installations, landscaping, and interior decor to create a welcoming and aesthetically pleasing environment throughout the airport terminals.
- Curate and manage a diverse range of entertainment programs, performances, and events tailored to the preferences and interests of passengers, including live music, cultural showcases, exhibitions, and seasonal festivities.
- Identify, evaluate, and implement innovative attractions, amenities, and experiential offerings within the airport premises to enhance passenger dwell time, promote retail and dining outlets, and generate incremental revenue streams.
- Cultivate strategic partnerships and collaborations with entertainment providers, artists, event organizers, local cultural institutions, retail brands, and concessionaires to enrich the airport experience and maximize commercial opportunities.
- Continuously monitor passenger feedback, market trends, and industry benchmarks to identify opportunities for enhancing the overall customer experience and optimizing the effectiveness of ambience, entertainment, and attraction initiatives.
- Develop annual budgets, forecasts, and financial plans for ambience, entertainment, and attraction initiatives, and ensure prudent allocation of resources to achieve targeted revenue and profitability objectives.
- Ensure compliance with relevant regulations, safety standards, licensing requirements, and contractual obligations governing the operation of ambience, entertainment, and attraction facilities at T1
- Influencing top management and board members.
- Influencing sponsors, champions and project owners.
- Influencing stakeholders to adopt new changes.
- Flexible and adaptable; able to work in ambiguous situations
- Resilient and tenacious with a propensity to persevere
- Forward looking with a holistic approach
- Organized with a natural inclination for planning strategy and tactics
- Must be a team player and able to work collaboratively with and through others
- High EQ
External
- Degree with minimum 7 years relevant experience.
External
- Degree in related technical or business discipline (Hospitality Management, Marketing, Business Administration, or related field)
- Master degree would be an added advantage
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 16 May 2024.
Only shortlisted candidates will be notified.
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Project Management and Information Technology -
Industries
Aviation and Aerospace Component Manufacturing and Airlines and Aviation
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