As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- To provide leadership, guidance and direction to airport and business partner team members to ensure American Airlines delivers exceptional customer service
- To support the station General Manager to deliver all key safety, service and operational targets and standards across all areas of the airport operation
- Ensures all security requirements that relate to the security of each flight are monitored and met, including oversight of passenger and baggage screening, controlling access to the airplane and the security of passenger, baggage and cargo acceptance
Key Responsibilities: (Including but not limited to)
- Supervises all operational and customer handing activities at the airport to ensure all functions are completed in accordance with American Airlines standards and procedures ensuring safety & security requirements are consistently delivered
- Adapts and executes various leadership and hands on functions as the operational needs deem appropriate with flexibility of working varied hours at short notice.
- Disseminates new procedures/rules and provide technical leadership to airport agents as appropriate.
- Provides reliable technical and procedural support to airport agents through ad hoc employee enquiries, regular employee meetings and any applicable training sessions.
- Takes charge of overseeing required trainings for contract agents and ensures trainings are completed on time without failure.
- Co-ordinates and assigns airport agents/contractor agents’ responsibilities in event of irregular operations. Makes timely decisions, gives clear guidance and coordinates all activities to minimize customer and operational impact.
- Communicates across various departments including IOC, regulatory agencies, airport and airline partners to ensure delivery of service, safety and operational excellence
- Manages daily agent assignments including co-ordination resources and manning to ensure service, efficiency and productivity are maintained.
- Produces or completes ad hoc reports requested by the GM or his/her deputy.
- Implements TSA Security Directives and International Security Program procedures.
- Monitors and ensures screening and searches of all passengers, baggage, cargo and aircraft cabin is conducted in compliance with the measures set forth in AOSSP, ISP and TSA Security Directives.
- Interfaces with pilot in command regarding the security of the flight and notifies unusual or irregular activities if any.
- Trains and supervises contracted security personnel who perform aircraft cabin search in the aircraft. Periodically monitors and trains catering search agents at the catering facility.
- Represents GM as required in their absence