What Will You Be Doing?
Frontier Airlines is seeking a motivated and analytical Inflight Experience Operations Strategy Intern to support strategic initiatives that enhance operational efficiency, crew performance, and the overall inflight customer experience. Building sustainable operational systems, analyzing data, improving processes, and delivering measurable business outcomes. This role is ideal for a student who is passionate about aviation, operations, and process improvement and who is eager to gain hands-on experience in a fast-paced airline environment. As an intern, you will work directly with the Director of Inflight Customer Experience Operations on projects that impact crew-facing processes, technology, service delivery, and operational performance. You will gain exposure to cross-functional collaboration, data analysis, project management, and continuous improvement methods.
Essential Functions
Operational Strategy & Analysis – 30%
- Analyze operational and performance data to identify trends, root causes, risks, and opportunities for improvement.
- Develop dashboards, scorecards, and reporting tools that improve leadership visibility and support data-driven decision making.
- Create sustainable tracking systems that improve operational consistency, accountability, and organizational effectiveness.
- Evaluate business processes and recommend improvements that reduce manual effort, improve efficiency, and enhance the employee and customer experience.
Project Support & Cross-Functional Collaboration – 25%
- Participate in cross-departmental initiatives alongside IT, PMO, Finance, Airport Affairs, and other teams.
- Support project timelines, documentation, and meeting preparation for major inflight initiatives (e.g., technology enhancements, base openings, automation efforts).
- Design and document standardized workflows, process maps, operating procedures, and resource materials.
- Develop scalable tracking and reporting solutions that support operational consistency across multiple workstreams.
Technology & Process Improvement – 20%
- Assist in identifying and evaluating tools that improve crew efficiency and “self-service” capabilities.
- Contribute to user testing, requirements gathering, and feedback analysis for technology projects.
- Assist with planning, coordinating, and executing cross-functional projects supporting Inflight Experience initiatives.
- Develop project plans, timelines, status updates, risk assessments, and executive summaries
Stakeholder Engagement – 15%
- Help maintain communication with internal partners, flight attendants, industry vendors, and other stakeholders.
- Draft materials such as presentations, briefs, and project updates for leadership.
- Support development of performance metrics that measure operational effectiveness and continuous improvement.
Other Functions
- Support special projects assigned by Inflight leadership.
- Participate in brainstorming sessions and continuous improvement workshops.
- Assist in documenting policies, procedures, and program guidelines.
- Respond to department needs with a proactive, solutions-driven mindset.
Qualifications
- Currently pursuing a degree in Business, Aviation Management, Operations, Engineering, Computer Science, or a related field.
- Must fulfill FAA criminal background checks to qualify for escorted assess privileges to airport security identification display areas (SIDA), if applicable.
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Knowledge, Skills And Abilities
- Possess excellent office and communication skills
- Working knowledge of PC, MS Office software to include Word, Excel, PowerPoint and Outlook preferred
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled
Some weekend duties as needed
Physical Effort
Generally, not required.
Supervision Received
Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.
Positions Supervised
Interns ( $per hour)
Freshman
19.50
Sophomore
20.25
Junior
21.25
Senior
22.25
Graduate Program
24.25
Please note: this posting has a closing date of on or before 8/6/2026, midnight MT.
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
