Department
Cargo Sales - Hongkong
Employee Type
Probationary
Cebu Pacific’s Cargo is one of the most exciting operations of the airline. Every shipment is precious to us as we put the same level of care as the sender would every time they entrust their shipping to Cebu Pacific. One of the teams behind every success of our Cargo operations are our Cargo Reservations and Customer Service Agents. As this side of the business continues to expand, so does our need to find new talent who share our value of striving for excellence in delivering what we commit, strengthening partnerships and creating possibilities.
Cebu Pacific puts people at the heart of service, and it is through this mindset that our team of moment makers are always looking at new and innovative ideas to deliver solutions, services, and products for our passengers, clients, and partners. At Cebu Pacific, we don’t just manage routes and partnerships—we create impactful strategies that define the future of air travel.
Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific as a
Cargo Reservations and Customer Service Agent for our Hong Kong Office.
Primary Responsibilities:
- Handle cargo reservations, inquiries, problems encountered by cargo clients and liaise with the relevant internal or external units of the cargo department.
- Monitor available capacity for cargo and ensures space are maximized.
- Provide a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query.
- Builds awareness of Cebu Pacific Cargo products and services through customer interactions.
- Develops relationships with customers beyond the required professional interaction.
Qualifications:
- Preferably have experience in reservations or customer service.
- Preferably with basic knowledge in air cargo sales and operations.
- Preferably a bachelor's degree graduate
- Must be proficient in spoken and written English, Cantonese, Mandarin.
- Graduate of aviation degree or logistics.
Your moment matters. Be a Moment Maker!
Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific Air for reference.
Experience Range Range (Years)
0 - 3 years
Job posted on
2022-12-20
