Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
- Fantastic opportunity to shape the technology direction of a significant and complex part of the Qantas Group, with direct influence over investment decisions and a seat at the table with senior stakeholders
- Lead the Technology strategy, roadmap, vendor and commercial performance for the Freight Technology operations portfolio, in true partnership with the business
- Full-time permanent role based in Mascot
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.
The Senior Manager, Technology Operations – Freight is a strategic leadership role responsible for shaping and executing the technology roadmap across a portfolio of products and their underlying systems withing the Freight business domain. This position brings together the operations and data business areas to facilitate technology-enabled transformation, leading
Technical operational specialists ensuring alignment with long-term goals and the broader technology strategy. The portfolio includes legacy platforms and future modernisation for emerging AI and automation opportunities that will reshape how these business areas operate. You'll report to the Head of Freight Technology and be accountable for delivering a roadmap that is secure, resilient, and commercially sound.
The role involves close collaboration with senior stakeholders across the Qantas Group, including Executive Managers, Heads of, Product Owners, Service Delivery, Project Delivery and technical teams to define, assess, and prioritise product strategies and delivery plans. A key focus is ensuring Services products are secure, resilient, and meet service levels by design.
The Senior Manager Technology also plays a critical role in rebuilding and energising a team, fostering a collaborative, inclusive, and high-performing culture. With a customer-centric mindset, this leader drives continuous improvement across cross-functional teams. Critically, this role is about transformation, not just maintenance. You will lead the technology function for large-scale system implementations emergent technology, while supporting the ongoing management of Freight Operations Technology.
You’ll have:
- 10+ years leading technology in large enterprise environments.
- Strong demonstrated experience in Technology Operations Management
- Experience leading deep complex systems, platform applications, migrations and modernisation implementations.
- Comprehensive experience in Software Delivery Lifecycle and Digital / Technology transformation, and Technology Service Management.
- Skilled at stakeholder management across business and technical areas.
- Strong commercial and partner management skills.
- Financially astute with emphasis on business results.
- Proficient in negotiation and conflict resolution.
- Experience in coaching and modelling Agile mind-set and ways of working.
- Strong ability to influence, motivate, and drive change & innovation.
- Freight, Logistics, Transport domain experience preferred.
- Experienced in software delivery, digital transformation, and service management.
- Knowledgeable in resilience, cybersecurity, and data privacy.
- Strong strategic problem-solving, people leadership, and Agile coaching abilities.
Why Qantas?
At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.
You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.
And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Applications will close by Tuesday the 18th August
