Our team is part of the Enterprise Program Services division, we are looking for a Manager to lead the ACRS Distribution Implementation Team.
The team is responsible to onboard our hospitality customers on the Amadeus Hospitality platform for all distribution aspects: OTA, GDS and PMS. Our customers are hotel chains ranging from dozens of hotels to thousands of hotel. The team is responsible of the onboarding process from kick-off until successful hypercare post go-live.
As Part Of This Role You Will
Manage a team of 8+ implementation engineers working on customer programs.
Structure and organize the team to better support our customer needs.
Work closely with HOS Operations, R&D, Solution management and Product teams to define, maintain and evolve the distribution implementation services to make it scalable and repeatable cross programs.
Accountabilities
Accountable for the budget, performance and results of a medium-sized team. Influences the resource, budget and policy planning and sets concrete development plans for the team members.
Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making.
Works with a high level of autonomy, based on management directions, escalating issues only when necessary.
Act as an escalation point for the customer and internal stakeholders
Analyze customer systems and service requirements.
Identify specific actions necessary to implement Amadeus products/services.
Establish and manage the Distribution implementation roadmap.
Determine and document adaptations to Distribution implementation roadmap.
Guarantee that Distribution implementation roadmap meets specified requirements.
Provide functional support and problem resolution to the team and the customer functional staff.
About The Ideal Candidate
8-10 years of related Implementation Management and team manaagement
Knowledge of the Hospitality Distribution area (OTAs, GDSs, PMSs)
Agile and/or SaFe experience is a plus
Functional experience on large or complex projects, preferably in the hotels domain
Previous experience in an Implementation, Functional Analysis, Product Analysis, Product Definition,
Experience in cross-functional processes in defect management and Development Cycle
Good understanding/experience of large system integration projects and challenges
Extensive knowledge of Travel technology and industry practices, particularly Hotel-related
Technical Skills: advanced PC skills, ability to adapt to a wide variety of internal tools & technical environments
Strong analytical skills
Ability to understand and analyze complex business processes
Ability to understand and analyze complex functional/system problems and propose solutions or workarounds
High attention to detail
Fluent documentation and reporting skills – both written and verbal
Ability to work cooperatively with others to achieve team goals.
Ability to build stable and useful working relationships.
Personal Skills
Multicultural approach ( US and /or Europe culture a plus)
Accountability and pro-activity
Autonomy
Change management and flexibility
Analytical and conceptual thinking
Excellent Communication & interpersonal skills (focus on Customer Service, good customer empathy, listening & teaching skills)
Conflict management skills
Relationship and team-working (knowledge sharing)
Ability to co-ordinate cross-functional teams and to conduct 3rd party meetings
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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