Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital & IT innovation hub creating Europe's Leading Travel Experience for customers. We have technology hubs across Europe including Dublin, Wrocław, Madrid and Portugal. As a result of our continued expansion, we want to hear from the best IT experts the European market has to offer to join Ryanair Labs.
The Role:
The Infrastructure team is currently hiring for a Junior Airport IT Systems Administrator. This role reports to the local Team Lead and our IT Service Manager, and it offers a permanent position based in Dublin.
Responsibilities
Oversee the ongoing maintenance and future planning needs of the company's airport environment.
Monitor the performance of the company's airport infrastructure and make suggestions for improving efficiency.
Image Hardware
Possess a working knowledge of Active Directory.
Support triage steps to determine User, PC, Network, or Application problems
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA's
Network printer installation / troubleshooting
Site installations
Manage and track inventory through the full Asset Management Life Cycle
Requirements
1+ years hands-on desktop support experience in a busy IT environment.
Experience in remote and on-site PC fault diagnosis/troubleshooting
Strong troubleshooting skills with PC hardware
Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN,SCCM
Excellent communication and documentation skills are essential
Good team player
Available to travel to airports across the Ryanair network on planned and short notice
Ability to liaise with vendors and onsite leads/managers
Please note: This role is based in our HQ in Swords, Dublin and frequent travel to airports across the Ryanair network will be required.
Airport ID will be required for the successful candidate
Benefits
Competitive salary
Discounted and unlimited travel to over 230 destinations
Defined Contribution Pension Scheme
Hybrid Working Model
Death in Service Benefit - Up to 2 times of salary
20 Days Annual Leave - Increasing to 22 days after 12 months and 25 days after 3 years of continuous service
Option for up to 5 additional unpaid leave days per year
Cycle 2 Work Scheme
Unrivalled career progression
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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