Ryanair Holdings plc, Europe's largest airline group, is the parent company of Buzz, Lauda, Malta Air, Ryanair & Ryanair UK. Carrying 168m guests p.a. on approx. 3,000 daily flights from 90 bases, the Group connects over 235 airports in 37 countries on a fleet of 523 aircraft, with a further 127 Boeing 737s on order, which will enable the Ryanair Group to grow traffic to 225m p.a. by FY26. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe's No.1 operational performance, and an industry leading 37-year safety record. Ryanair is Europe's greenest, cleanest, major airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to major European legacy airlines.
The Role
The Infrastructure team are currently recruiting for a Junior Desktop Engineer. Reporting to Labs desktop team Lead/IT Service Manager, this position is permanent and based in our Buzz HQ office in Warsaw.
Responsibilities
Responsible for the ongoing maintenance and future planning needs of the company's desktop environment
Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
End-User/Client facing configuration of Office 365
Image Hardware
Excellent Working Knowledge of Active Directory
Support Triage steps to determine User, PC, Network, or Application problems
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA's
Network Printer installation / troubleshooting
Comfortable supporting mobile hardware (iPad, iPhone, Android)
Management and tracking of inventory through the full Asset Management Life Cycle
Requirements
Experience of working in a desktop Support role desirable
Experience in remote and on-site PC fault diagnosis/troubleshooting
Strong troubleshooting skills with PC hardware
Knowledge of Active Directory, Windows 10, Microsoft365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus, VPN, SCCM
Excellent communication and documentation skills are essential
Good team player
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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