Account Associate - Italian Speaker

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.  

Ready to redefine air travel? The journey starts here, with you at SITA.  

As a Account Associate in SITA you will be accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Smaller Tier customers in Italy

•  Drive all sales activities as per short- and long-term objectives; own and manage low Tier customers
• Collaborate and support the (virtual) team involved in account management to ensure sustainable and profitable growth
• Manage and build relationships with clients; become the trusted advisor/consultant for them; ensure customer loyalty and highest level of customer satisfaction
• Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
• Create opportunities to provide a unique perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
• Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth; ensure sales forecasts are accurate and up-to-date
• Ensure all customer requests are dealt with and services delivered as per agreed schedule
• Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
• Leverage individual value drivers; understand and influence of customer stakeholders; facilitate conversation between stakeholders
• Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
• Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
• Ensure full compliance in all internal and external dimensions of the business
• Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment

• 1-2 years experience in sales and account management function; preferably within Telecommunications, Aviation or IT sector
• Experience in building client relationships at Managerial level
• Achieving or exceeding sales targets
• Proven successful experience in business development and pipeline management
• Experience in executing account development plans
• Positive customer service experience

• Bachelors or Masters degree or equivalent practical experience.
• Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Fluency in at least one Nordic language can be valuable but not mandatory (Swedish, Norwegian, Danish or Finnish) and English

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 

🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs). 

⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. 

🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! 

🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. 

🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! 

🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status. 

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.