Lead Engineer - ServiceNow Administrator

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with innovative technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job Description And Responsibilities

United is seeking a key team member to support its move to the ServiceNow platform. The Engineer/Lead Engineer will be a lead ServiceNow Human Resources Service Delivery (HRSD) module and deliver products created in this module. The Engineer/Lead Engineer will also participate in project work – configuration, integration, and data.

• Current ServiceNow Developer. Focus of the role is creating workflows and applications using ServiceNow HRSD
• Release version is Tokyo with Utah in plan for 3Q, United plans to be near-current
• Module emphasis will be HRSD; CSM and IRM experience is a plus
• Develop and maintain HRSD module best practices and standards
• Ensure security best practices are followed and correctly implemented
• Design, implement and manage process automation
• Project work as Agile team member
  
  

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

• Bachelor's degree
• 2+ years IT experience, 1+ years working on ServiceNow HRSD module
• Portal, HRSD, Customer Service, Catalog, Integrations, Scrum, ATF (automated-test framework), JavaScript, XML, JSON, REST, SOAP, Jira
• Strong verbal and written communication skills
• Must be able to work independently as well as in a team setting projects
• Must be legally authorized to work in India for any employer without sponsorship
• Strong communication
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
  
  

Preferred

• Rome+ experience for HRSD
• ServiceNow Certifications
  
  

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT GGN00001249