Supply Chain Co-ordinator

At Gategroup Europe, we have the global reach, resources and expertise to maximize retail operations, ancillary revenue and enhance the passengers’ experience for our airline customers. We currently work with leading airlines across the globe, providing flexible and innovative product and service solutions.

For our office in Budapest/ Hungary we are looking for a new and committed team members as

Supply Chain Co-Ordinator

Job Summary: The Supply Chain Co-Ordinator is primarily responsible for processing and managing customer orders in a timely manner and ensuring a smooth run of deliveries on a daily basis. This role is responsible for the day to day upkeep of Logistics and Distribution records, liaising with 3PL warehouse and transport providers, development of SOP’s & distribution analysis tools. In this role it is essential to build and maintain good working relationships with customers, providers as well as other team members.

- Your tasks –

Service delivery

• Operational point of contact for nominated customers/LMPs/caterers/suppliers
• Processing orders and ensuring they are delivered on-time, in full. Interfacing with customers/caterers to validate completeness, accuracy and timeliness of order receipts
• Develop strong relationship with the LMP/customer/suppliers so their needs are understood and develop solutions with colleagues
• Monitor outbound supply chain and record/log any issues and data to deliver KPI’s
• Review, resolve and document any service delivery failures and follow up with re-invoicing or credit notes according to the agreed SLA’s. Escalating risks to the business and customers to line manager
• Support projects to improve service to LMPs, caterers, suppliers and customers
• Develop continuous improvement ideas (relating to service or cost) for LMPs, caterers, customers and suppliers. Work with colleagues to improve specific parts of the supply chain and the customer service experience. Escalate process and quality gaps and provide solutions
• Work with the company’s internal stakeholders to ensure overall customer experience is always positive and all queries and requests are dealt in a timely manner
• Manage the introduction of new products and new customers as well as manage the product availability and costs associated with range changes and delists
• Identify and report any quality or compliance concerns immediately

Logistics

• Gaining quotes and actioning expedite transport, maintaining log.
• Collation of 3PL supplier KPI data.
• Operational point of contact for dealing with 3PL Warehouse, Transport and Customs Agents
• Development of Excel distribution planning model from historic data and known forecasts.
• Compilation and recording of Logistics and Distribution SOP’s (Standard operating procedures).
• Equipment and Delist transport management and invoicing (EU).
• Invoice checking/validation and logging. Data Entry, reporting and analysis of information.
• Excellent communication skills in English, as this role will require regular interaction directly with customers and partners.
• Business visits abroad (expected 2-3 times a year) to ensure proper functioning /relation with partners.

- Your profile –

• Hungarian work permit is a must. Graduate (Bachelor) level education preferred, with strong numerical skills, alternatively relevant work experience
• 2-3 year’s work experience in a fast paced customer service and/or supply chain role in an FMCG environment. Some knowledge of the food logistics market. (Multi temp and/or warehouse an advantage)
• Customs knowledge is an advantage
• Intermediate knowledge in MS Excel is a must. Ability to write advanced functions / macros is an advantage.

Communication / Other Skills:

• Fluency in English is a must. Any other language is an advantage.
• Strong focus on prioritisation, time management, multi-tasking and attention to detail
• Forward thinking, creative problem solving
• Excellent time management and organisational skills to prioritise workload and meet deadlines
• Proactive and takes ownership, using own initiative
• Able to work under pressure
• Good team player with excellent interpersonal skills

Location of work:

KöKi Center Budapest, Vak Bottyán u. 75/A-C, 1191

• Your application -

Are you interested? Please submit your CV and cover letter to apply.