WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
PURPOSENegotiate and agree contracts with telecom suppliers in the Asia-Pacific and Middle East region (Internet Suppliers, Network suppliers or Integrators, Telecommunication Carriers and Airport Authorities) and manage them through their lifecycle. Be the functional lead for two Supplier Managers, one dedicated to Asia-Pacific and one to Middle-East and North Africa. Ensure compliance to Purchasing policy as well as adherence to agreed supplier operational processes and best practices. Own commercial and contractual relationship with telecom suppliers and manage supplier performance. Obtain value for money from suppliers and contracts. Be the central point of expertise for Telecom sourcing in the Asia-Pacific & Middles East region.
What will you do- Source services as required by the sales teams or the product management organization
- Support sales teams with service information and coordinate bid opportunities with suppliers
- Manage, track, measure and monitor the status of all sourcing and contract negotiations activity
- Manage supplier contracts and other legal agreements for compliance
- Ensure compliance with contract approval process and adherence to contract standards
- Generate cost savings and cost avoidance through good negotiation skills, re-negotiation / re-rating of installed base and competitive sourcing practice (RFP,...)
- Monitor and review supplier performance, relationship and competitiveness
- Assist in establishing supplier Service Level Agreements and metrics dashboard
- Review and evaluate suppliers Service Level Agreements to identify areas of improvement
- Maintain up to date supplier products and services portfolio catalogue in Supplier Knowledge Database
- Maintain a process for dealing with contractual escalations or contractual disputes, and ensure all contractual escalations and contractual disputes are resolved in a timely and effective manner
- Ensure that all supplier processes are consistent and interface to all corporate supplier strategies, processes, and standard terms and conditions
- Seek and provide information from suppliers for improvements in products and services
- Establish and maintain effective working relationships with other employees, key stakeholders, executives and vendors
- Oversee / manage supplier escalation process, ensuring that all stakeholders are kept informed from inception to resolution
- Assist SITA project teams on recommendation of desired vendor solutions for SITA customers, giving expertise in supplier qualifications
- Support the regional Business Units for customized deals.
- Manage operational performance review for our top and critical suppliers in the APAC region.
- Ensure SITA efficiency at airports by supporting airport solution and partnering with airport authorities and airport suppliers in the APAC region.
- Coordinate and be responsible for the fullfillment of above key activities by the two Supplier managers
EXPERIENCE- Minimum 5 years experience in a telecom procurement role
- Minimum 10 years experience, preferably in the telecom or IT industry
- Experience in definition and management of service levels and operational metrics-
- Experience in negotiating & managing contractual relationships with telecom suppliers
- Experience in developing and implementing processes for specifying tendering and selecting suppliers
- Experience in people and project management
- Budget management and cost controlling
EDUCATION & QUALIFICATIONSA Master's degree from recognised international school preferably in business administration or telecommunications is preferred but a Bachelor's degree may be considered
Subsequent Management training or qualification
KNOWLEDGE & SKILLS- Strong written and verbal communication skills
- Proven negotiating skills and influencing abilities
- Ability to handle diverse and complex assignments concurrently
- Strong numerical and analytical skills
- Strong interpersonal skills, including teamwork, collaboration and facilitation
- Assertive, organised, innovative and autonomous
- Ability to deliver results in rapidly changing environments
- Strong ability to work in cross-functional, multi-cultural & team-oriented environment with multiple disciplines
- Good Project and people Management skills
- Good technical knowledge in telecommunications and understanding of data connectivity solutions like Internet Services, MPLS VPNs, VSAT, IPLCs, Ethernet solutions, technology platforms, 4G data solutions, IPsec
PROFESSION COMPETENCIES- Supplier Relationship Management
- Business & financial Acumen
- Project & people Management
- Process definition and documentation
- Quality Orientation
CORE COMPETENCIES- Adhering to Principles & Values
- Communication
- Customer Focus
- Taking ownership
- Impact & Influence
WHAT WE OFFER:
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).
You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.
🚀 Professional Development: Unleash your potential with our training offers via Coursera!
🌎 Flex-location: Benefit for 26 working days from anywhere around the world each year!
🙌🏽 Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
