Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.
As an
Admin Officer, you will provide secretarial and administrative support to the department, maintaining a comprehensive understanding of departmental activities, and ensuring confidentiality of all important matters.
In This Role, You Will
- Deliver department and corporate administration requirements, liaising with internal and external functions.
- Supervise and responsible for the day-to-day management of an admin team: performance management, timely feedback and coaching when required.
- Act as the first escalation point for the department to clarify any employee policy or operational issues, establishing root cause, decision making within established frameworks, and implementing action to resolve.
- Ensure content quality and timely updates of information within the internal systems.
- Review working practices, enhancing productivity and service delivery, to department requirements.
- Manage and maintain employee records and HR systems for the department including leave planning, industrial injury, promotion, performance feedback, attendance, appreciations and attendance exception reporting, performance exception reporting etc. Capture related data and develop into useable information.
- Oversee office operations, maintaining a comprehensive understanding of departmental activities, and liaising with various stakeholders on behalf of the Head of Department to ensure smooth communication and efficient workflow. Manage and respond to external client queries in a timely manner.
- Provide administrative support as required to the Head of Department office, ensuring the smooth and efficient day-to-day operation, effectively co-ordinating activities and streamlining the flow of information, ensuring confidentiality of all important matters.
- Assist in the preparation of confidential reports and data/ statistical figures that may be required by the Head of the Department.
Qualification
To be considered for the role, you must meet the below requirements:
- 12 Years schooling or equivalent and 5+ years of experience in Administration/Secretarial roles
- Experienced in managing mid-sized customer focused teams
- Possess a thorough understanding of the Emirates group policies, processes, and practices
- Have proven ability to coach and motivate staff
- Have advanced Microsoft Office skills such as analysing information in excel and automating routine tasks.
- Experience in general Office Administration
- Possess excellent interpersonal skills
Emirates Group is an international organisation with employees from over 170 nationalities; we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
Salary & benefits
Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
