Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED equivalency
Customer service experience
Preferred Qualifications- Education & Prior Job Experience
Associates degree in related field
1-2 years airline experience
Operations experience and familiarity with the SABRE/DECS system
Skills, Licenses & Certifications
- Ability to interact effectively with all levels of management and union groups, as needed
- Must comply with American Airlines Attendance policy
- Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
- Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
- Ability to be flexible and capable of adapting to constant change
- Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
- Ability to learn computer applications and apply knowledge
- Must be able to handle multiple tasks concurrently
- Must work well under pressure and deadlines
- Must work with minimal supervision
- Must be able to manually complete duties in the event of computer outages
- Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
- Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
- Ability to memorize computer entry codes and city codes