General Manager

GAT Airline Ground Support • Full-time • Kelowna, BC, CA • 1w ago

Summary

The General Manager is responsible for overseeing all Sky Cafe local base operations. A strong business acumen is essential to this role.

Job Responsibilities

General Manager Job Duties:
Promote and embody the company core values, ensuring all team members are committed
Responsible for providing a safe and secure work environment for all employees
Promote a Safety-First environment within the workplace
Prepare and deliver monthly forecast for all flight activities and base expenses
Manage corporate financial expectations to maximize profit to budget
Participate in annual budget preparation
Attend regular QBR’s with clients to represent your base
Participate in RFP’s as it relates to your station
Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly
Manage and maintain carrier/company KPI expectations
Engage in regular employee/leadership engagement meetings
Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
Adhere to all policies and follow established procedures
Participate in required meetings, providing input and recommendations
Conduct appropriate Operational/Safety briefings
Conduct training and provide ongoing training support to all staff.
Perform audits ensuring all employees are following Company policies and procedures
Communicate regularly with your Director as it relates to the operation
Communicate regularly with all airline customers to foster strong relationships
Attend weekly/bi-weekly/monthly customer engagement meetings
Prepare and be able to present financial and operational metrics regularly
Accountable for meeting or exceeding all safety, financial, and operational objectives
Assess and develop leadership to maximize potential (succession planning)
Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
Identify high potentials (HIPOTS) for future growth and development within the company
Actively participates in the Safety Management System (SMS)
Ensure GPET incident report (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
Ensure all required training is completed to company standard
Perform all functions of all operational positions, as needed
Delegate job duties as required and ensure completion
Ensure timely execution of all required duties and expectations
Travel from time to time to alternate locations to provide guidance and support
Perform other duties as assigned

Work Environment

Exposure to extreme temperature changes and noise
May be required to work in a cold room of 4 degrees or less for extended periods of time
Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand
Regular standing, bending, and lifting during shift
Must be able to work at heights up to 25 feet or more depending upon type of aircraft
Able to perform job duties outside in all weather conditions

Core Competencies

Efficiently work as part of a team, as well as independently without direct supervision
Effective verbal and written communication skills, with individuals at all levels of the organization
Strong financial management background
Ability to thrive and adapt in a fast-paced environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Excellent prioritizing, time management and organizational skills
Proficient in Microsoft Excel, Word, G Mail, Google Drive
Attention to detail in all areas of work
Confident, consistent, decisive personality
Willingness to learn and adapt to a changing work environment
Ability to ensure confidentiality of sensitive information
Strong skills in conflict resolution
Possess a strong safety focus
Strong customer service mindset
Ability to organize and manage multiple priorities
Excellent interpersonal skills and a collaborative management style
A demonstrated commitment to high professional ethical standards and a diverse workplace

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