As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead and oversee the daily operations of Crew Hotel and Limo team members, ensuring efficient coordination and on-time, accurate hotel and limo reservations for crew members
• Provides frontline team support through a variety of mechanisms in order for them to deliver superior customer service
• Provide strategic support to the Crew Scheduling Department, including managing hotel/limo logistics, charter operations, and executing high-priority special projects
• Analyze financial and usage data for hotel services, identifying cost-saving opportunities and implementing process improvements to enhance operational efficiency
• Conduct in-depth research and assess hotels for off-schedule operations, ensuring compliance with company policies while optimizing service quality and cost-effectiveness
• Implement and enforce operational procedures and best practices to ensure consistency and high standards in service delivery
• Collaborate cross-functionally with departments such as Hotel Contracts, Flight, Flight Service, IOC, suppliers, vendors, IT, and third-party partners to ensure seamless operational flow
• Conduct regular audits of operations processes, identifying areas for improvement and leading initiatives to streamline workflows and enhance overall productivity
• Evaluate, coach, and empower team members, fostering a culture of growth and development to maximize performance and drive collective success