Position Summary
Reporting to the Group Collections Manager, the Collections Specialist supports all credit and collections activities across multiple divisions. You will be expected to be a key liasion between internal and external customers to help reach effective, timely, and accurate corrective actions helping resolve open account discrepancies, past due invoices, invoice adjustments, and other related collection issues while maintaining outstanding customer service.
Scope/Supervision and Interaction:
Does Not Have Direct Reports*
Responsibilities
Essential Functions:
- Reviewing open assigned accounts for delinquent invoices and other past due collection issues.
- Making collection inquiries to both internal and external customers in a professional manner helping keep and improve customer relations.
- Support for internal customer service including help with customer refunds, payment holds, billing, and collection related inquiries.
- Daily processing of cash application, credits, reporting, order payment holds, handling email boxes, along with daily customer account contact and timely follow up on critical account issues.
- Help recommend, implement, and execute improved internal processes in support of continuous improvement.
- Actively participate or support High Performance Teams (HPT) or other corrective action team events.
Perform other duties, as required.
Qualifications
High school diploma, associate degree or bachelor’s degree preferred.
Working knowledge of Microsoft Office, including Word, Excel, Access, and Teams.
Excellent written and verbal communication skills.
Attention to detail, accuracy, quality, and is results/metrics driven.
Ability to organize and prioritize daily activities in a fast, multi-task environment.
Team Oriented – cooperative and collaborative.
Previous collections experience preferred.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
