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New Lounge Development
- Develop a comprehensive strategy for the expansion and improvement of the airline's lounge and hospitality facilities in alignment with the overall customer experience strategy.
- Identify key target locations and evaluate market demands to prioritize new lounge development opportunities.
- Lead the end-to-end planning and execution of new lounge development projects, adhering to established timelines, budgets, and quality standards.
- Collaborate with cross-functional teams, including architects, designers, contractors, and relevant internal departments, to ensure a seamless development process.
- Conduct feasibility studies, risk assessments, and cost-benefit analyses to support decision-making during the project lifecycle.
- Ensure that the design, ambiance, and services provided in new lounges align with the airline's brand identity and values, enhancing the overall passenger experience.
- Implement and maintain consistent standards across all lounges to deliver a unified and exceptional customer experience.
- Cultivate strong relationships with internal stakeholders, including Customer Experience, Marketing, Operations, and Finance, to gather input, secure approvals, and ensure collaboration on lounge development initiatives.
- Liaise with external partners, suppliers, and vendors to negotiate contracts, source materials, and deliver projects on time and within budget.
- Oversee quality assurance processes to ensure compliance with relevant regulations, safety standards, and customer satisfaction metrics for all new lounge developments.
- Conduct regular audits of existing lounges to identify areas for improvement and implement corrective actions as needed.
- Develop and manage budgets for new lounge development projects, closely monitoring expenses to ensure financial targets are met.
- Identify cost-saving opportunities without compromising on the quality and comfort of lounge facilities
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
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