OCEAN IMPORT AGENT
As an Ocean Import Agent, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts – backed by the latest technology, to take your career to the next level.
Overall Role Purpose:
Ocean Import Operational Role. Ensuring a consistently excellent delivery of our Ocean Import forwarding services including the core operations and full service management for our customers.
Scope of Role:
- Delivering excellent customer service through our DGF’s 10 Customer Commitments
- Support, drive and commit to the Company’s overall Strategy
- Manage end-to-end process for OFR Imports and designated customers; Pre-alert processing, Customer liaison, arranging deliveries, processing customs clearance and file financials.
- Administration and management of own operational data i.e. Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability
- Support and monitor objectives set by Ocean Freight Supervisor in terms of profitability maximisation, volume growth and service quality.
- Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)
- Support Sales in interaction with key customers
- Complying with the DGF 10 Ground Rules
- Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)
- Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management
Person Specification:
- Two or more years’ experience within the Freight Forwarding Industry.
- 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
- Good understanding and experience of HMRC Import procedures.
- Commercial awareness.
- Clear and concise communication skills (written and spoken).
- Ability to follow processes.
- Ability to support a culture of continuous improvement.
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.
- Knowledge of Freight Forwarding industry: Imports or Exports and related processes.
- Preferable Cargowise One system knowledge.
- Must be eligible to work in the UK
LOCATION: Southampton
HOURS: 37.5 per week
