Director of Maintenance/ AOG and part 135
Multimillion aviation Company
A/P IA Preferred. Financial Experience helpful.
Must have several years managerial experience.
Must Live or be willing to relocate to Northern Michigan.
This position is responsible for compliance of all aspects of the company and Federal policies within the day-to-day operation of the station. Must be able to communicate all airline business to effectively Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Must be committed to the importance of serving the customer and have an excellent customer service focus.
Essential Duties and Responsibilities:
- Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant.
- Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance.
- Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
- Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments.
- Coordinate vendor functions and acts as the liaison for local contracts
- Evaluate performance and implement appropriate measures to review service provided to customers
- Ensure compliance of all station manuals and monitor for current revisions and availability
- Ensure compliance of customer service, coordinate arrival, and departure dependability. Monitor and verify quality control.
- Establish effective and cost-efficient work schedules for all station employees.
- Participate in establishing interview, hiring, and workforce requirements.
- Coordinates provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
- Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
- Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collect programs.
- Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
- Perform all functions of a Station Agent.