Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
You
will join the Aircraft, Environment and Operations Data team within IATA's
P&S Business Intelligence Services department. In this senior role, you
will work closely with IATA’s OSS advocacy team, regional commercial leads,
product specialists, Sales & Marketing, and the technology partner to
deliver the continued growth and evolution of IATA's MRO SmartHub platform.
You
will have end-to-end accountability for MRO SmartHub as a product and platform,
including its vision, strategy, roadmap, commercial performance, P&L,
delivery, customer experience, and industry adoption. Your mandate is to
achieve the yearly commercial targets while positioning MRO SmartHub as a
trusted industry reference to address the industry’s supply chain challenges
What your day would be like
Product Vision, Strategy & Roadmap
- Define and maintain the
product vision, strategy, value proposition, and multi-year roadmap,
aligned with IATA priorities and market needs.
- Translate customer needs,
industry developments, commercial opportunities, and contractual
commitments into clear product priorities and measurable outcomes.
P&L & Commercial Performance &
Strategy
- Maintain ownership and
responsibility for the product P&L, annual budget, forecast, and
financial performance.
- Deliver the product against
yearly revenue, contribution, customer growth, commercial, and contractual
targets.
- Define and manage the
commercial strategy, pricing, packaging, and go-to-market approach
throughout the product lifecycle.
- Define value propositions
and commercial positioning aligned with ecosystem evolution.
- Identify, qualify, and
develop new client opportunities and priority market segments with the
relevant IATA commercial teams.
Product Delivery & Technology Partner
Management
- Lead end-to-end product
delivery, ensuring agreed scope, quality, timelines, budget, and
contractual commitments are met.
- Manage the technical
aspects of product delivery with the technology partner, including
planning, backlog prioritization, release coordination, issue resolution,
and delivery follow-up.
- Lead and manage product
evolution initiatives and projects from concept through delivery, ensuring
roadmap commitments, business objectives, stakeholder expectations,
timelines, budgets, and expected outcomes are successfully achieved.
- Coordinate with technical,
data, operational, legal, procurement, and commercial stakeholders to
manage dependencies and support reliable product operations.
Customer Value, Experience & Support
- Monitor customer usage,
user experience, adoption, and feedback, and translate the resulting
insights into product development and enhancement priorities.
- Define customer value
realization frameworks, success metrics, and adoption indicators to
demonstrate product impact.
- Guide customers through
onboarding, data contribution, usage, and value realization, working with
the relevant operational and engagement teams.
Industry Engagement, Growth & Positioning
- Work closely with IATA’s
Supply Chain advocacy team to align product and advocacy objectives with
commercial targets and jointly deliver the agreed industry and commercial
outcomes.
- Drive airline, supplier,
and partner engagement to increase adoption, contribution, and revenue
growth.
- Design and steer structured
engagement frameworks guiding airline and supplier participation across
onboarding, contribution, and value realization phases.
- Develop strategic
partnerships and alliances that strengthen the MRO SmartHub ecosystem.
Represent MRO SmartHub at
industry events, workshops, and customer engagements.
- Define market positioning,
messaging, and commercial narratives to support growth and adoption.
We would love to hear from you if
- have a university degree,
preferably in aviation, engineering, information systems, or a related
field, with at least seven (7) years of relevant product management
experience, complemented by business development or commercial experience
in aircraft material trading, aviation MRO, or a related area.
- have proven experience
within the aviation MRO and supply chain ecosystem, gained through
airline, MRO, airline procurement, parts trading or surplus materials
management environments.
have demonstrated P&L
ownership, with strong results orientation and the ability to take
corrective action when performance differs from plan.
- bring strong commercial
capability, including customer development, value proposition design,
pricing, contract support, sales enablement, and go-to-market
execution.
- bring experience managing a
digital or data product across its lifecycle.
- understand how data-enabled
products and digital workflows support procurement, materials management,
trading, and valuation decisions.
- communicate and collaborate
effectively across functions, regions, and seniority levels, and influence
outcomes without direct authority in a complex multi-stakeholder
environment.
- demonstrate strong
project‑management capability, with the ability to plan, coordinate, and
deliver complex workstreams, manage competing priorities, and ensure
timely, high‑quality execution across stakeholders.
- show proven experience
engaging with external stakeholders at industry level (airlines, MROs,
suppliers, associations).
Travel Required: 10%
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
