PURPOSE
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customersn,perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities. Manage and assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
KEY RESPONSIBILITIES
Experienced Business Information Security Officer to enforce policies and procedures as per NCA and SITA guidelines in the operational contracts to protect Customer's and SITA organization's computing infrastructure from all forms of security breaches. Responsible for identifying vulnerabilities and working with SITA different departments to resolve them, ensuring that our network and data remain secure and compliant with policies.
To be successful as an information security officer, He/She should have expert analytical skills and in-depth knowledge of best practices to prevent a wide range of security threats. Top candidates will also be excellent communicators, very good knowledge of Air Traffic Industry, able to train and educate our staff in various information security topics.
What You Will Do
- This is a customer facing role - Excellent oral, written and presentation skills Required.
- Adept at understanding the overall security/threat landscape and proposing solutions to mitigate risks from this environment.
- Must have excellent understanding of tools and processes used for strengthening information security posture (Infrastructure Security devices - IDS/IPS, FW, VPN etc; Vulnerability Scanning tools, host-based security systems, ISO 27001 controls etc.)
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Engages with senior internal and external stakeholders as a peer with subject matter expertise. Prevents and manages escalated situations through strategic and targeted communications with senior stakeholders and delivers difficult messages as needed. Establishes governance to influence customer decision making and diffuses situations in escalations as needed.
- Drives customer satisfaction by representing SITA to customer stakeholders, reviewing and analyzing customer feedback, and leveraging trusted relationships with senior internal resources to act as the voice of the customer and ensure resolution of challenged deliveries related to Security domain.
- Adhere to Information Security compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality).
- Provide support to pre-sales for Security Related tasks by articulating the business value proposition associated with the Contract/Proposal and evaluating associated complexities and security risks to ensure feasibility of commercial offer.
- Ability to work with the virtual teams
- Must have good understanding of IT infrastructure architecture and National Cybersecurity Authority (NCA) regulations
- Must be an intelligent, articulate and persuasive individual who can serve as an effective advisor to the senior client security leadership.
- Should be able to communicate security-related concepts to a broad range of technical and non-technical staff and drive security across multiple teams.
- Keeping up to date with developments in IT security standards and threats.
- Collaborating with management and the IT department to improve security.
- Educating colleagues about security software and best practices for information security.
Who You Are
- Bachelor’s degree in Computer Science, Information Systems, or equivalent education.
- Minimum 5 Years’ experience in IT Service Operation role preferred in Air Transport Industry
- Minimum 3 Years’ experience in Information Security domain
- Effective verbal and written communication skills.
- Advanced certifications such as SANS GIAC/GCIA/GCIH, CISSP or CISM is an advantage
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
