Job description: Summary
- Based at Manchester Airport
- Permanent Role
- Flexible/Hybrid working for a better work/life balance
- We are proud to be a diverse employer, and we welcome candidates from all backgrounds
Manchester Airport Group
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Bonus scheme
- 11% company contribution pension
- 25 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
- Two volunteering days per year
The role
You’ll play a key role in MAG Technology’s product & change function, charged with helping us to transform our business through technology, digital and automation; supporting the development of product strategy and the technology change roadmap. Working with Business and Technology stakeholders, you’ll identify and understand Business issues and needs; define and shape technology change projects and programmes and support delivery; test and service transition as well as contributing to the realisation of business benefits. You’ll be helping to solve problems for our business by identifying process, data, technology and people requirements to improve our digital workplace and optimise colleague experience and drive greater efficiencies across the group. You’ll also work closely with solution architects, product and project managers to deliver outcomes end to end, whether that be system, process or data changes. You’ll be responsible for deploying change for key technology products and projects in order for them to be successfully embedded in the business, whilst always ensuring technology change is aligned to both Technology and Business Strategy, and is in service of MAG’s vision ‘to be the premier airport services and management company’.
What will make you successful in the role?
You’ll have substantial BA experience across a range of industries ideally demonstrating experience of working on projects that combine systems, process and data changes to improve the digital workplace. You will be able to demonstrate experience in understanding different user types and personas and the technology solutions that can support these and also have a track record of delivery in complex, commercially driven environments. You’ll understand the development lifecycle in terms of stages, principles and the changing responsibilities of a Business Analyst throughout with significant experience of Business/Benefit Case development as well as Business Processes Modelling. You’ll understand Business Implementation principles and issues relating to legacy systems; including the analytical ability to assess legacy system documentation/details to impact high profile changes. It’s a given that you’ll have strong oral, written and presentation skills, alongside the ability to pull data from various sources to support solving business problems, attention to detail and the ability to manage multiple complex projects at the same time, and ideally across both agile and waterfall methodologies. BCS International Diploma in Business Analysis/a Project Management and/or Business Change qualification would be great to have but not essential.