Department
South Korea Sales
Employee Type
Probationary
Cebu Pacific puts people at the heart of service, and it is through this mindset that our team of moment makers are always looking at new and innovative ideas to deliver solutions, services, and products for our passengers, clients, and partners. At Cebu Pacific, we don’t just manage routes and partnerships—we create impactful strategies that define the future of air travel.
Bring your unique and bold ideas to the team and be a moment maker in the ever evolving field of Commercial and Sales as a
Sales Support Executive. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Air
Primary Responsibilities:
Group Sales & Group PNR Management
- Creation and ongoing management of Group PNRs for KR, VN, AU, and other International markets
- Rebooking, downsizing, TL management, and Fare/Rule verification for groups approaching departure
- Support for Group Refunds, cancellations, and refundable tax verification
- Prepaid Baggage Add-on and Name List/APIS registration and updates
- Manual processing and cross-functional coordination for exception cases that Travel Agencies cannot process directly through GRM/SPL
BSP/GDS & PSA/SPL Support
- Daily support for Travel Agency inquiries related to BSP/GDS and PSA/SPL
- Troubleshooting of GDS/SPL system issues and assessment of available manual processing options
- Support for minor spell changes, contact details, and APIS updates that cannot be processed directly through GDS
- Review of BSP Refund/RA and ADM/ACM issues and coordination with HDQ on the appropriate resolution
- Verification of SPL Refund amounts and supporting data to ensure accurate processing
Special Approval, IROP & Exceptional Case Management
- IROP Rebooking/Refund support arising from Flight Cancellations and Schedule Changes
- Review of exceptional cases that cannot be handled under standard rules, including MEDA/DEATH cases
- Coordination with CCG/RM/HDQ for Special Approval involving Full Refunds or Free Rebooking
- End-to-end follow-up, including PNR changes and Refund processing after approval
- Review of applicable rules and supporting documents to minimize operational risk and customer impact
Travel Agency Support & Communication
- Handling Travel Agency inquiries related to Booking, Ticketing, Refund, and Rebooking
- Monitoring and management of BSP/PSA Fare Tables and RSVN/TKTG Manual/FAQ updates
- Preparation and distribution of Travel Agency Guides and Notices for major rule or system changes
- Preparation and communication of YQ-related updates
- Support and guidance on IROP, Refund/Rebooking, and Compensation procedures during Flight Cancellations or Major Schedule Changes
Sales / Market Data Management
- Daily update of the 5J KR Route Booking Profile and monitoring of key booking trends
- Maintenance and monitoring of KR POS Sales Channel Performance Data
- Monitoring of PLF and operational trends of major competing OALs
- Monitoring of competitor schedules and operational changes on KR-PH routes
- Identification of key KR market trends based on Booking, Sales, and competitor data
Qualifications:
- Fresh graduates are welcome to apply.
- At least one (1) year of customer service experience, preferably with a focus on ticketing.
- Experience working in a travel agency is an advantage.
Why Join Us:
- We are the first Great Place to Work ® certified airline in Southeast Asia.
- We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
- Be part of a forward-thinking team that values innovation and continuous improvement.
- Play a key role in developing and nurturing the talents that drive our success.
- Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
- Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners!
- Be assured of a comprehensive healthcare coverage upon hire.
Note: This position is for an Individual Contributor and will be based in Korea but currently follows a hybrid workplace flexibility arrangement.
Your moment matters. Be a Moment Maker!
Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at Cebu Pacific Careers Site
for reference.
Experience Range Range (Years)
1 - 3 years
Job posted on
2024-07-22
