Job Title
Apprentice Communication specialist
As part of the Global Customer Care communication strategy, you will engage with various stakeholders on the Yammer social network, produce and deliver effective communication materials for a key project, and collaborate with our communication specialist on various events.
- Track and boost the involvement of Global Customer Care staff on the Yammer social network.
- Create and execute a plan to encourage the use of Yammer as a platform for exchanging information, best practices, feedback, and recognition.
- Provide a thorough analysis of the usage patterns, trends, challenges, and opportunities of Yammer across different regions, teams, and topics.
- Identify and monitor key performance indicators (KPIs) to evaluate the impact and effectiveness of Yammer communication.
- Present the results and suggestions of the usage analysis to the management and propose ways to enhance the Yammer experience.
- Make and distribute high-quality communication materials for the migration to a new tool project, which affects both internal employees and external customers.
- Format the customer webinar presentation and make sure it follows the branding guidelines and standards.
- Develop and carry out a comprehensive communication plan to ensure a smooth transition and a high level of awareness and satisfaction among the stakeholders.
- Make and post engaging internal videos and articles on Yammer to inform and update the staff about the project goals, progress, benefits, and expectations.
- Keep and update the internal project SharePoint site with relevant and timely information and resources.
- Collect and share helpful tips and tricks on Yammer to help the staff and customers adjust to the new tool and deal with any issues or difficulties.
- Provide original and innovative ideas on how to create more interest and excitement around the project internally and externally.
- Adjust the communication formats and channels according to the needs and preferences of the target audiences.
- Take part in the development and review of the Global Customer Care communication plan and help with various communication deliverables depending on the events, such as staff briefings or customer conferences.
- Work closely with our communication specialist, to support the planning, implementation, and assessment of the communication activities and initiatives.
- Help in the creation and delivery of attractive and informative communication materials, such as presentations, newsletters, flyers, banners, posters, videos, or podcasts, using appropriate tools and techniques.
- Coordinate with other departments and external partners to ensure a consistent and coherent communication message and style across all platforms and media.
Specific Accountabilities
Having good communication skills.
- Being able to work under pressure.
- Having good judgement.
- Being trustworthy and reliable.
- Having high attention to details.
- Being able to act in a confidential manner.
- Having teamwork skills.
- Having interpersonal abilities.
- Being organized and methodical.
- Having commercial awareness.
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.