Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We donβt just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
This roles is open in India, Czech Republic, Ireland and Spain as well!
About The Role & Team
Lead Functional Analyst
The Functional Analyst is a pivotal role focused on shaping Customer Engagement Information Technology solutions (Customer Relationship Management) supporting Sales & Marketing efficiency, enabling data driven process automation & insights, fostering analytics decision through digitalization & continuous end-users enhanced features.
What You Will Do
- Accountable for gathering, managing, and analysing requirements to design new application changes for Salesforce ensuring sufficient effort is made to promote "vanilla" functionality.
- Collaborate with clients to understand their business requirements and translate them into effective Salesforce solutions.
- Assists in and takes ownership of estimates developed by less experienced staff and/or offshore providers.
- Accountable for ensuring quality solutions are delivered to business users on scope, time, and budget.
- Conducts training, workshops, project status meetings and provides guidance and expertise to wider team.
- Collaborates with wider IT teams to integrate with other applications as needed.
- Develop and maintain reports and dashboard to provide insights for the business.
- Sound understanding of how to integrate with external platforms.
- Keeps up to date with latest Salesforce Features, Security & Critical Updates.
Qualifications
EXPERIENCE:
- At least 4 years of experience in Salesforce or others CRM applications.
- Proven leadership skills with the ability to lead and inspire cross-functional teams.
- Worked in an agile environment.
- Knowledge of the Salesforce or others CRM ecosystem.
Nice-to-have
- Experience in Salesforce Sales, Marketing & Einstein with industry best practices.
- Experience in Salesforce Data & Analytics.
What We Offer
SITAβs workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
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Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
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Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
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Flex-location: Benefit for 30 working days from anywhere around the world each year!
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Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
