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Executive / Senior Executive Product Experience (Inflight Entertainment & Connectivity

Singapore Airlines • SG • 3d ago

Job Description

You will be part of the Product Development Department in Customer Experience Division. He/She will work with the team to improve existing or develop new Inflight Entertainment systems (IFE) to elevate and improve customer experience and satisfaction (CSAT).

Key Responsibilities:

Set strategy and roadmap for KrisWorld with a focus on personalisation and innovation.
Deliver Thales seatback features/apps end‑to‑end (research, requirements, UX, vendor coordination, testing/UAT, fleet rollout).
Improve reliability (availability, reset/fault rates) via telemetry analysis and root‑cause actions with vendors.
Lift CSAT through a data‑driven backlog, experiments, and continuous improvements.
Manage Live TV: content/rights, SLAs, incidents, and service availability.
Oversee vendor/contract, performance reviews, invoicing, and budgets.
Benchmark competitors and build business cases for new capabilities.
Lead headset/accessories specs, sourcing, quality; manage inventory and logistics.
Ensure compliance with safety, cybersecurity, and data privacy; report on KPIs.

Requirements

Bachelor’s degree.
Proven product or programme management delivering complex hardware/software at scale.
Strong vendor/commercial management and negotiation skills.
Technical fluency in embedded systems, networks, or content delivery.
Data‑driven; able to define and use KPIs to improve reliability and CSAT.
Excellent communication and stakeholder leadership.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted