As Head of Cabin Crew, you will be responsible for the overall leadership, performance, and development of the Cabin Crew organization.
Key responsibilities include:
• Ensuring Cabin Crew staffing across all bases is optimized, operationally robust, and cost-effective.
• Developing and maintaining the infrastructure, planning interfaces, support functions, and ancillary services required for Cabin Crew to perform their duties safely and effectively.
• Ensuring that work environment, fatigue risk, flight time limitations, and rest requirements are managed appropriately across the operation.
• Monitoring occurrences, trends, deviations, and other flight safety matters, keeping the Accountable Manager and Head of Flight Operations appropriately informed.
• Holding overall responsibility for the Cabin Crew work environment and promoting visible, approachable, and effective leadership throughout the organization.
• Leading and developing Cabin Managers, the Head of the Work Environment Function, and Cabin Crew bases across the network.
• Owning the Cabin Crew budget and driving performance, productivity, and continuous improvement in line with SAS objectives and values.
• Providing strategic direction for the continued development of Cabin Crew and onboard service delivery.
• Representing Flight Operations in Cabin Crew collective bargaining agreement matters and negotiations in close cooperation with Industrial Relations.
• Ensuring effective communication and collaboration across all Cabin Crew bases, including TYO and FVK.
Leadership & Operational Responsibility
In this role, you will:
• Set direction, objectives, and priorities for the Cabin Crew leadership organization and follow up on delivery and performance.
• Participate in workforce planning, organizational development, performance management, and relevant remuneration processes.
• Ensure leaders within the organization have clear accountability, appropriate competence, and the support needed to execute their responsibilities successfully.
• Travel regularly between Cabin Crew bases and operational locations to ensure visibility, alignment, and effective leadership across the organization.
• Support major operational disruptions, emergency response situations, and other time-critical events when required.
• Act as a visible leader during operational challenges, providing direction, support, and decision-making when it matters most.
• Ensure that personnel, safety, and labor-relations matters are handled with integrity, professionalism, and appropriate confidentiality.