This is your chance to become part of the newest airline within the British Airways family.
BA Euroflyer was launched in 2022, serving a short-haul network of some of Europe’s most popular destinations from London’s Gatwick Airport.
It’s an exciting and fast-paced life when you’re working in one of the world’s most important travel hubs, and you’ll be part of a global gateway connecting with people from all walks of life and helping to make each and every journey original and unique.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in exciting places, a job at BA Euroflyer is yours to make.
This is an airline where you’ll be able to create a real impact, right from the moment you join us.
The role:
Fleet Duty Manager
The role of the Fleet Duty Manager is to carry out line manager tasks in relation to all Flight and Cabin Crew, delivering a high performing, motivated workforce and a safe, continually improving operation.
This role operates on a shift-based roster, requiring availability between Monday and Sunday, with early starts and late finishes.
What you’ll do:
- To provide effective people management to the Flight and Cabin Crew communities and encourage excellent performance consistent with Standard Operating Procedures, Service Standards and Customer Service expectations
- To understand and fulfil relevant BA Euroflyer and BA Employee Guide policies
- To understand union agreements / schedules where applicable in the day to day management and support of crew
- Oversee the day-to-day interface with people activities and escalate issues as required to ensure all HR related matters are dealt with in a timely and efficient matter, and compliant with Company procedures
- Produce formal written correspondence to Flight Crew and Cabin Crew in relation to operational performance issues, sickness absence issues and disciplinary issues and assist in follow up actions following Flight and Cabin
- Address performance-related issues and to manage cabin crew and flight crew performance including the instigation and completion of informal and formal disciplinary processes
- Participate in activities in relation to new Flight Crew and Cabin Crew inductions. Including the setting up of access levels and providing information as applicable such as that relating to health and safety during the induction process e.g. Wings day/SCCM upgrade courses
- To support with administrative employee contractual activities in relation to new starters and internal promotions (including promotions, base changes and leavers etc)
- To carry out any general office duties and project work as required by the Senior Fleet Duty Manager, Head of Flight Crew and Head of Cabin Crew
- Communicate and engage effectively with all Flight Crew and Crew Cabin using a variety of mediums (e.g. crew feedback/drop in sessions/1-2-1 meetings)
- Assist with pay related queries and action payroll processes to include the proactive resolution of queries.
What you’ll bring to British Airways:
- Ability to motivate and lead a team and involve others
- Ability to role model behaviours to the Cabin Crew community
- Challenge existing ways of working in order to make improvements
- Excellent attention to detail
- Flexibility and ability to work under pressure to defined time scales
- Ability to demonstrate confidence and decisiveness to inspire others
- Demonstrates commitment to growing individual capability with a supportive approach
- Flexible and proactive approach to work including travel as required
Your experience:
- Minimum of grade C GCSE in Maths and English or equivalent
- Experience of prioritising own workload
- Experience of working unsupervised, using own initiative
- Experience of delivering excellent customer service
- Experience of managing employee performance and conduct (Desirable)
- Experience in project management (Desirable)
What we offer:
We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.
We never stand still, and we don’t expect our people to either.
Inclusion & Diversity
At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
