Position Summary
The Director of Data Science is jointly responsible for enterprise data strategy in partnership with the Director of Data Engineering and leads the data science, business intelligence and Artificial Intelligence (AI)/Machine Learning (ML) teams. The Director is responsible for driving value creation from JetBlue’s vast data assets. They are both a highly technical leader and a culture change-agent who directs teams of engineers, data scientists and developers while also influencing JetBlue teams to be more data-driven. The Director oversees a 50+ person team of internal crewmembers and external business partners that builds real-time data pipelines, integrates and curates data in the data warehouse, develops dashboards and reports, and creates data products leveraging machine learning algorithms. The Director reports into the Managing Director of IT Data and Analytics.
The Director will establish a presence, both internally and externally, that showcases JetBlue’s data and analytics capabilities. The Director also has responsibility for aligning data policy and administration with relevant regulatory, legal and ethical mandates. The Director can change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Essential Responsibilities
- Define and execute the overarching data and analytics strategy for JetBlue, which must be influenced by the needs of various business units across the company
- Provide strategic and technical leadership in the form of systems design, engineering best practices, and skills development for a large technical team
- Design and continually innovate a real-time data architecture, and ensure streaming data pipelines satisfy the needs of large scale systems operations application implementation and customer needs
- Jointly oversee the modern analytic data stack for JetBlue
- Partner with senior leadership to align data engineering initiatives with overall business strategy.
- Oversee and guide the strategic vision of JetBlue’s Business Intelligence and Enablement programs
- Control and evolve JetBlue’s data literacy and data enablement program, which encourages other teams across JetBlue better leverage data and analytics
- Manage relationships with external vendors and partners to ensure seamless integration of third-party data tools
- Oversee data science leaders and initiatives in commercial and operations, which are focused on building data products to support revenue efforts (pricing, forecasting), customer experience and personalization (customer lifetime value, attrition, recommendation engines), and system operations reliability
- Participate on the IT Leadership Team to drive the overall direction of the department
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Other duties as assigned
Minimum Experience And Qualifications
- Bachelor’s degree in Computer Science or a quantitative discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Seven (7) years of experience in data engineering and data science
- Five (5) years of previous leadership experience
- Proficiency in Python, SQL, git and common data science and machine learning libraries
- Deep expertise in data warehousing and the modern data stack
- Available for overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience And Qualifications
- Master’s degree in Computer Science or a quantitative discipline
- Ten (10) years of experience in data analysis algorithms (data mining, statistics, machine learning, natural language processing, text mining)
- Experience managing in an airline, travel industry and/or operations environment, including working knowledge of systems applicable to their business area
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice.
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Computer and other office equipment
Work Environment:
- Traditional office environment
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Compensation:
- The base pay range for this position is between $165,000.00 and $250,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
