Night Shift Operations Manager

DHL • Gatwick, London Gatwick Airport, Horley, United Kingdom • 2w ago

Job Title: Night Shift Operations Manager

Salary: £35,000

Work Pattern: 4 on 4 off

Location: Gatwick Airport

PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.

Ready for your career to take off? We're seeking a Night Shift Operations Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

WHAT DOES THE ROLE ENTAIL?

- Implement actions as directed to reduce or eliminate health and safety related risks.
- Implement Behavioral Based Safety (BBS) program on a daily basis to confirm behaviors and processes are followed as specified. Promote SLAMS and Safety Conversations as part of everyday working practices'.
- Report and investigate incidents within the work place and respond to or escalate issues of non compliance to safety regulations and procedures. Ensuring corrective and preventable actions are put in place.
- Ensure that all drivers are following the correct procedures in place relating to transport and any defects reported in the correct timely manner.
- Communicate all relevant DPDHL policies/Site specific documents/STN advice & or directors notices to frontline colleagues and monitor their implementation on a regular basis.
- Support the Site Lead & H&S Manager in the managing of the DHL Safety arrangements (SA) for the site, including the understanding and detailing of the SA's, implementing best practices in accrodance to these and the managing of these across the site.
- Manage day-to-day performance of shift, have a clear understanding of objectives/KPIs applicable to your role/shift/site, including the achievement of agreed customer KPIs and other internal KPIs (eg. safety, operational, employee related etc). To ensure that they, as a minimum, meet our contractual obligations.
- Communicate productivity and direct hours targets to your team ensuring they have a clear understanding of what is expected from them - including communication to new hires.
- Have a clear understanding of Roles & Responsibilities applicable to your role and to your team.
- Support management with resource planning and management e.g. rota creation, gaps in rota, holiday cover, implement agreed processes to review performance, monitor absense and sickness and address issues within clear guidelines.
- Identify and escalate training and qualification gaps and conduct induction and technical training for the team.
- Participates in regular operation reviews and conducts regular colleague briefings via the use of Performance Dialogue boards and regular briefings.
- Ensure colleagues are registering the indirect hours properly, by checking pending approvals in Smart Time and/or Datascope.
- Track attendance of your employees at individual level and indicate deviations - update the resource planning tool (if needed) and manage accordingly.
- Have clear understanding of Performance Tracking Tool (Datascope/ Smart Time system/ any other IT Platform the CC uses) applicable to your role, ensuring performance is tracked properly and numbers are accurate.
- Contribute for performance tracking improvement, by sharing opportunity of Standard Productivity Rates review with line manager. Conduct performance reviews and coaching with all direct reports and recommend performance ratings to management.
- Support the Site Lead to review the Standard Operational Procedures (SOP) and Work Instructions (WI) for the site, including understanding and detailing best practices and deviations that may occur during the process' execution.
- Ensure your colleagues are properly trained on training matrix established for each position, including onboarding trainings to new hires - via training matrix and schedule.
- Conduct weekly performance reviews with 100% of your employees, based on productivity, variance, dispersion, direct and indirect hours, set up time, attendance, quality/inventory and SHE [individual].
WHAT DO WE NEED FROM YOU?
- Experience of Aviation operations - Desirable
- Excellent oral and written communication skills
- Must have a positive, can-do, upbeat personality
- Able to remain calm under pressure
- Must excel in time management skills and require minimal supervision
- Able to stand for long periods of time
- Advanced Computer Skills Required
- A proven track record in managing a business unit
- Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
- A working knowledge of GSE maintenance issues.
- Understanding of the wider airport operational environment.
- Experience and understanding of the commercial issues in aviation.
- Experience of Health and Safety management.
- Hold a full driving licence

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

Be able to provide five years address history
Be able to provide five years reference history (employment/education/benefit claim/character)
To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

On-site benefits: mention if site offers free parking, free transport to site, canteen provisions etc.
Free confidential 24/7 GP service
Hundreds of discounts (including retail, childcare + gym)
Affordable loans & enhanced pension scheme
24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing

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