The
Return Goods Administrator processes stock, warranty and vendor returns and defective parts in compliance with vendor and/or Duncan Aviation policies. In addition, this position prepares a variety of billing invoices including work orders, special orders and repair purchase orders; and responds to internal and external customer inquiries.
Essential Job Functions
- Processes and returns company and vendor equipment for credit or return to inventory. Contacts vendors for credits on returns.
- Processes parts for repair or overhaul according to company guidelines. Prepares customer billing for parts and labor charges determined to be above and beyond the normal scope of overhaul/repair charges.
- Submits warranty claims to vendors according to vendor warranty specifications. Creates follow-up work orders to re-bill denied warranty parts and labor to the respective customer. Follows up with vendors to ensure appropriate credits are issued.
- Creates, reviews, and updates purchase orders with vendor information. Reviews vendor invoices for proper pricing, serial numbers and potential errors and takes appropriate action as necessary. Follows-up on past due purchase orders. Orders exchange units for stock to replace units that cannot be repaired.
- Prepares exchange no-charge invoices, work orders, time and material pricing, and billing of freight charges.
- Reviews and processes goods-in-transit records according to established procedures and guidelines.
- Performs other related duties as assigned by management.
Job Specific Requirements
- Licenses/Certificates: N/A
- Attendance: Regularly scheduled attendance required
- Physical: Routinely lifts up to 50 lbs., occasionally 100 lbs.; repetitive motion; tolerates sitting; proficient keyboarding and data entry
- Environmental: N/A
Education And Experience
- High School graduate or equivalent required
- One year warehouse, purchasing, or parts experience required
- Previous accounting or collections experience preferred
- Proficiency with general computer skills and Microsoft Software (i.e. Word, Excel, etc.)
Available Benefits
- Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
- Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
- Plan for your medical needs with a Health Savings Account (employer and employee contributions).
- Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
- Enjoy Duncan Aviation’s On-Site Fitness & Health Clinics at the MRO locations
- Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity of our workforce and are proud to be a Veteran-Friendly Employer. Individuals of all backgrounds, nationalities, disability status, and military service are encouraged to apply.
Are you ready for an
Experience. Unlike any other? Apply today!
