We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines is seeking a
Crew Assist and Qualification Manager to lead the Team of Crew Assist and Records employees and ensure availability to support the Pilot and Flight Attendant Teams in delivering high satisfaction to questions and problem resolution compliant with policy, procedures and tracking of compliance documentation.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Crew Assist and Qualification Manager you’ll enjoy these benefits and more
:
- Comprehensive benefit package including dental and vision
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Crew Assist and Qualification Manager Overview:
The Manager of Crew Assist and Qualification will be responsible for leading a Team of Crew Assist and Records employees and ensuring availability to support the Pilot and Flight Attendant Teams in delivering high satisfaction to questions and problem resolution compliant with policy, procedures and tracking of compliance documentation.
Essential roles and responsibilities of a Crew Assist and Qualification Manager:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identifies touchpoints with Flight Operations, Inflight Operations, Pilots and Flight Attendants where policy, processes, systems, communications, and documentation are required to enable high-quality support of Pilot and Flight Attendant Teams.
- Manages development, deployment, monitoring and of processes, systems, documentation and communication protocols required ensuring touchpoints deliver high-quality support to Pilot and Flight Attendant Teams regarding crew support and documentation issues.
- Trains and develops and leads Crew Assist employees to support the mission of Crew Assist and Crew Qualification in providing professional, timely and accurate responses to both crew members and internal Flight Operations stakeholders (Training, Crew Scheduling, etc.).
- Provides complex Contact Center support for all inquiries and concerns from Pilots and Flight Attendants triaging, escalating, informing while maintaining a “high touch” experience.
- Collaborates with the Sr. Director of Flight Operations and Senior Manager, Inflight to develop and deploy processes and procedures and monitor their effectiveness.
- Routinely audits and examines systems/logs/data demonstrating policy & administrative compliance as well as effectiveness to mission; enacts failure-mode analysis and recovery processes where compliance or mission success is imperiled.
- Maintains currency in subject matter expertise of: Company and Department policies and procedures, Union Agreements, applicable to job duties, Company Drug and Alcohol Program, Company Travel Policies, and other regulatory compliance items related to Crew Qualification.
- Any other duties assigned by management.
The qualifications we are looking for in a Crew Assist and Qualification Manager include:
- High school diploma or equivalent
- Demonstrated knowledge of the following:
- Working knowledge of Part 121 operations
- Experience with union collective bargaining agreement administration
- Experience with coordinating leave programs
- Familiarity with Advanced Qualification Program management
- (AC 120-54A - Advanced Qualification Program - (Change 1)
- FAA Order 8900.1 volume 3, chapter 21, sections 1 through 5
- 14 CFR Part 121 Subpart Y
- Strong communication skills, both written and verbal
- Proficiency in Microsoft Office
- strong organization and time management skills as well as the ability to multi-task
- Flexibility and operational availability 24/7
Preferred Skills
- Previous management experience
Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
