At DHL Supply Chain, we all share a set of common values. To deliver excellent quality. To make our customers successful. To foster openness. To set and follow clear priorities. To be entrepreneurial. And to be socially responsible and act with integrity. These are the things that bring us together as associates and set us apart from other logistics companies.
Join us as an
LLP Operational Account Manager
Your role in a nutshell:
Manage the complex Service Logistics Solutions for the customer in the Africa region to ensure that contracted performance targets are met, and the service providers follow the agreed SOW. Make sure that the customer satisfaction is continuously at the highest possible levels. Proactively provide continuous improvement suggestions to the customers by analysing existing solutions and identifying & implementing service and solution enhancement initiatives on an ongoing basis.
Main tasks and key responsibilities:
- Be the single point of contact for the customer for Africa 3PL (Warehouse, Carrier) related topics
- Be the 1st level of escalation point for customer complaints in regards of supplier performance / supplier issues
- Drive customer satisfaction (CSI) to continuously increasing level, work on solutions and improvement initiatives with the customer
- Ensure that the service providers are following the agreed processes included in the Warehousing and Transport SOWs
- Support the implementation and manage customer solutions from operational point of view
- Ensure that committed customer key performance & financial indicators are met by the service providers
- Create and manage the Africa related measurements and KPI reporting
- Manage and prepare scheduled executive business review meetings (Monthly Business Reviews /MBR/ & Quarterly Business Reviews /QBR/) with suppliers as well as with the customer
- Responsible for Issue & Action (I&A) log, drive customer and supplier calls
- Manage the LLP change request (HCR) process with the customer and internally as well
- Cooperate with all supply chain internal and external stakeholders (Customer, Warehouse, Carrier, Brokers, End Customer)
- Identify and drive improvement and cost saving initiatives and be a trusted advisor to the customer.
- Supports RFQ process from operational point of view
- Mentor Control Tower Logistics Coordinators in demand, provide expectations and support their development for country/cluster/region specifics.
What you will bring to the team:
- 3-5 years experience of supplier – carrier management
- University degree
- Fluency in English
- Airfreight experience is a must
- Africa specific knowledge/experience is a great advantage
- Nice to have Medical/Pharma supply chain sector experience
- Nice to have Experience in Data Analytics (Power BI)
In return we provide you with:
- Insight into one of the most complex logistic solutions;
- A growing and constantly evolving business environment where people are driving innovation through digitalization;
- A collaborative community where you'll always have a voice and an important part to play in developing the way we work. At the same time, of course, we'll make sure you feel recognized, valued, and rewarded for the contribution you bring to the table;
- A level of stability and security that only a few other organization can match thanks to the scale and scope of our businesses;
- Our internal learning programs which provide valuable knowledge in logistics, management, and process improvement. You'll have the chance to earn recognized qualifications, grow as an individual, and explore opportunities to change departments and even countries if you wish.
- Opportunities to participate in GoGreen, our group-wide environmental protection program. It focuses on energy efficiency, climate change and the reduction of air pollution. By 2050, our goal is to reduce all of our logistics-related emissions to net zero.;
- Corporate assets, including a laptop andmobile phone
- Cafeteria package – eligibility is granted during probation period as well
- Cycle to work scheme, discounted gym membership to Gilda Max network and retail discounts
- Dog-friendly workplace
- Employee Assistant Program to support your wellbeing and mental health;
- A hybrid work environment (home office combined with a modern office environment in the heart of Budapest), for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best
Our efforts to become a really good place to work have been honoured with Top Employer in Europe for the fifth time in a row.
Join us and you'll be working with colleagues from a wide range of backgrounds – all with differing skills, experiences, and points of view. We see that diversity is one of our greatest strengths, and promote inclusion every day, in everything we do.
