We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines is seeking an
Operations Travel Lead to oversee and assist in the day-to-day operations related to booking and general audit of crewmember and maintenance (MX) rover hotels, ground transportation and deadhead/offline travel.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Operations Travel Lead you’ll enjoy these benefits and more
:
- Comprehensive benefit package including dental and vision
- PPO and high deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
Operations Travel Lead Overview:
As an Operations Travel Lead, you will primarily be responsible for overseeing and assisting in the day-to-day operations related to booking and general audit of crewmember and maintenance (MX) rover hotels, ground transportation and deadhead/offline travel.
Essential roles and responsibilities of an Operations Travel Lead:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Review queues and ensure travel arrangements are being made timely, while making budget conscience decisions that work within the parameters of the CBAs.
- Work with the agents to source and secure travel needs in the event flight operations are affected.
- Orchestrate adjustments to travel while working providing crew scheduling options for recovery. Make necessary changes in accordance with applicable CBA rules, company policies and procedures.
- Conduct ops travel personnel training and create training materials.
- Participate in the daily operations meeting and other weekly meetings.
- Answering and handling calls from crew members through the main phone line when desk agents are saturated.
- Audit travel queues daily, ensuring all travel needs are booked correctly.
- Acts to ensure all Ops Travel personnel are performing respective duties while on duty, when Senior Manager of Ops Travel is out of business.
- Responsible for confidential and time sensitive material.
- Any other duties assigned by management.
The qualifications we are looking for in an Operations Travel Lead include:
- High School Diploma, GED, or equivalent
- Previous experience in airline travel setting
- Ability to multi-task and perform under irregular operating conditions
- Excellent customer service skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office
Preferred Skills
- Associates Degree or bachelor’s degree in related field
- Previous lead experience
Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
