Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role & Team
SITA Johannesburg Airport is on the lookout for recent graduates to join our South African Graduate Program within the SITA Global Services function, initially for a 12-month job training period, with a possibility for an extension in the contract duration.
Your Main Tasks Will Involve Supporting Technical Service Initiatives, Providing Assistance Under Supervision Of The Customer Success Manager, And Ensuring Smooth Technical Service Support To SITA Airline Customers. This Entry-level Opportunity Offers a Chance To Dive Into Various Activities Within Our Fast-paced Global Community
- Connecting with Diverse Individuals: Collaborate locally and globally.
- Building Skills for Your Career: Develop essential skills tailored to your job stream.
- Joining in Corporate Projects: Contribute to projects shaping the future of our industry.
Early career talent is our future, and we're thrilled to have you join impactful missions alongside our experts, gaining valuable experiences. We can't wait to witness the incredible things you'll accomplish with us!
SITA encourages applications from persons living with disabilities. If needed, reasonable accommodation will be provided to candidates with disabilities in the recruitment phase as well as during the program to promote equality of opportunities.
Empowered People, Reinventing Travel
Qualifications
WHAT YOU WILL DO
Ensure SLA with the shortest restoral times possible when supporting clients.
- Carry out incident management to internal or external customers in ensuring timely replenishment.
- Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations.
- To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs.
- Report and escalate to the next level those problems which cannot be resolved.
- Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
- To provide onsite support to Users during the cutover of the services
Who You Are
6 months-2 years of experience in IT support (Desktop, PCs, Printers and Network Devices).
- Should have a working knowledge of Windows10.
- Basic knowledge in networking.
- Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
- Ability and motivation to work in a team.
- Installation and configuration of end-user applications and software.
- Ability to build relationships with peers and management levels both with clients and the company management.
- CompTIA A+ knowledge, is considered an asse
6 months-2 years of experience in IT support (Desktop, PCs, Printers and Network Devices).
- Should have a working knowledge of Windows10.
- Basic knowledge in networking.
- Customer Service, pro-activeness and ownership attitude, and sense of service to support customers and own their issues until resolution to their satisfaction.
- Ability and motivation to work in a team.
- Installation and configuration of end-user applications and software.
- Ability to build relationships with peers and management levels both with clients and the company management.
- CompTIA A+ knowledge, is considered an asset
Additional Requirements
This graduate opportunity is limited to candidates identifying with a disability
What You Would Gain
- Hands-On Aviation Experience: Jump right into the world of aviation operations on a global scale. This is your chance to apply your skills and gain real-world experience like never before.
- Career Growth: Take your professional journey to the next level by developing both technical and communication skills. This isn’t just a job; it’s a significant step forward in your career.
- Guidance and Support: You'll be paired with a Buddy and a Mentor who will support you every step of the way during your Graduate experience. They’re here to help you learn and grow.
- Continuous Learning: Access various training programs to enhance your technical know-how and soft skills. We’re committed to helping you become the best you can be.
- Community Connection: Join a vibrant community of Graduates, both locally and globally. Share experiences, learn together, and build connections that will last a lifetime.
Learning And Work Practical Experience
You will participate on a Technical Support Learnership program where you will learn both theory and practical experience. At the end of the program, a Further Education and Training (FET) Certificate for the qualification will be issued upon submission of your portfolio of evidence and passing the required assessments.
What We Offer
We’re all about diversity. Operating in 200 countries and spanning 60 different languages and cultures, we pride ourselves on our inclusive environment. Our offices are comfortable, fun places to work, and we ensure you have the flexibility to work from home too. Explore the benefits of joining our team and take a step closer to your best life ever.
Joining us means more than just starting a great career. You’ll be part of our lively Graduate community, connecting with peers who share your passion. We grow together through personalized initiatives, helping you advance professionally in our dynamic company. Discover your potential with us!
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
SITA is an Equal Opportunity Employer
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, Careers@sita.aero.
SITA is strongly committed to diversity within its community and especially welcomes applications from South African citizens who identify as living with a disability who may contribute to employment equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with employment equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa.
