Join a team recognized for leadership, innovation and diversity
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities
- Processing Returns
- Customer Invoicing
- Prepare Forecast Reports
- Administrative Support
- Order Processing
Additional Information
- JOB ID: req465544
- Category: Customer Experience
- Relocation Tier:
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 02
- Referral Bonus: 0
- Requisition Type: University Relations Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt
