Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Key Responsibilities
The Specialist – Clubs & Lounges Customer Engagement & Access is responsible for obtaining a thorough understanding and ownership of our United Club and Lounge marketing channels and access policies. This position will lead commercial elements of the lounge program, including customer engagement initiatives, new Club openings and activations, and access policy. This role works with cross-functional partners and must be able to communicate and collaborate effectively in a matrixed organization.
- Support integrated marketing strategy (digital marketing, signage, PR, internal communications) for new club openings & renovations, including leading comms/marketing planning, briefing creative and managing budget
- Own United Club and Polaris access policies, including documentation, customer and internal communication and special projects
- Execute customer messaging for digital marketing channels (.com/app landing page updates, site banners, email, etc.)
- Champion new digital marketing capabilities for Clubs & Lounges and partner with Digital Technology to build business case and set requirements
- Execute customer communication for in club activations (e.g., product sampling)
- Ad hoc presentation support and internal collateral creation
- Support broader enterprise projects on an ad hoc basis
Note: This position provides a hybrid work arrangement with in-office requirements 50% of the time in Chicago, IL. This position will also travel up to 15% of the time.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree
- 2+ years of related experience in Marketing or Project Management
- Proficient in Microsoft PowerPoint
- Ability to work in a highly cross functional capacity
- Project management skills including communication, coordination across multiple teams and managing timelines
- Strong attention to detail
- Passion for shaping customer messaging and experience in the airline lounge space
- Strong written and verbal communicator
- Ability to proactively problem solve, present creative ideas and ask critical questions
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree in Business Administration or Marketing
- Experience in Integrated marketing planning or Digital marketing
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
WHQ00024554
