Job Title: IT Customer Service
Job Code: 18630
Job Location: Rochester, NY
Job Schedule: 9/80 Regular
Job Description:
This is End User Desktop Support position that requires proficiency with Windows desktop operating systems. Primary responsibility is to be the user customer support interface dealing primarily with desktop support issues ranging from maintaining desktop system (virtual or physical) and applications. The position will also provide support for secure and unclassified phones including setup/provisioning and troubleshooting. This position will provide ample opportunity for professional growth and to learn new technologies and develop skills.
Essential Functions:
- Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual or physical.
- Manage assigned Tickets in the ServiceNow at required SLA levels, elevate tickets to high level support as required.
- Direct front-end support to users, first level support for desktop related items such as application issues and other IT related issues to include application, voice (phone) and data access issues.
- Deliver new systems to employees, remove equipment as required following the processes dictated by the security team.
- Support ongoing projects to replace or upgrade existing IT equipment as required.
- Assist with RMF and ICD503 compliance as required by security.
- Ability to travel between L3Harris Facilities inside the Rochester area.
Qualifications:
- Active US Top Secret/SCI with Poly security clearance.
- Security+ CE or any DoD 8570 IAT Level II or higher approved certification.
Preferred Additional Skills:
- Excellent written and verbal communications skills at all levels of an organization.
- Experience providing direct IT Desktop support in a fast-paced environment.
- Ability to balance multiple tasks and changing priorities.
- Experience with Wyse Management Suite.
- Active Directory and GPO management experience
- Experience with Microsoft Exchange.
- Knowledge of basic networking concepts and working principles. Experience with Cisco Routers and Switches, Network Certification a plus.
- Experience with SCCM.
- Experience supporting RedHat, CentOS or Ubuntu Linux.
In compliance with pay transparency requirements, the salary range for this role in Colorado, Hawaii, Illinois, Maryland, Minnesota, Vermont, Washington State and New York State is $50,500-$93,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.
