Crane Aerospace and Electronics has an exciting opportunity for a Field Services Engineer II (China). About Crane: Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics! Job Summary: The Field Services Engineer II (China) works under supervision and uses established procedures to maximize product performance by supporting and resolving product issues quickly, efficiently and to customer satisfaction. The Field Services Engineer II participates in engineering design review and testing of products, supports accident investigations as necessary, provides technical support and training for the end user at customer site and ensures customer satisfaction. Essential Functions: Respond to and troubleshoot Airline and Original Equipment Manufacturer (OEM) customer technical inquiries Develop technical training materials for end user customer and provide onsite and off-site training for customers Perform detailed failure analysis of electronics components and write failure reports Conduct new product Entry into Service (EIS) programs Conduct in-service evaluations, aircraft certification and integration testing; Direct various on-wing tests, monitor and resolve complex technical in-service issues, and provide design engineers with product feedback Support flight safety investigations, write reports and manage inter-company communications Develop, mentor and coach internal resources Maintain general knowledge of CFR, FAR, SFAR’s (Federal Aviation Regulations) Maintain general knowledge of outside agencies such as FAA, CAAC, NTSB, ICAO, JAA, EASA, and their services Support New Product Development Phase (NPDP) Process Participate Critical Design Review (CDRs), and Program Design Review (PDRs) Any other task assigned by supervisor or management Non-Essential Functions: Participate in various industry symposiums, conferences and meetings Build and maintain various Product Support databases Minimum Qualifications: Experience: 5+ years relevant work experience Knowledge : Bi-lingual fluent in Mandarin Chinese and English, working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft systems and shop level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS); Familiar with standard concepts, practices, and procedures within the field; Knows and applies the fundamental concepts, practices and procedures of assigned product or program Skills/Abilities : Proficient with MS Office including TEAMS, Word, Excel, PowerPoint and Outlook; Demonstrated ability to rely on experience and judgment to plan and accomplish goals; Ability to establish and maintain effective working relationships with internal staff and outside professionals. Education/Certification : BA or BS Degree in Electrical Engineering, Electronics, Aerospace Engineering, Mechanical Engineering, or related technical discipline; OR Poly-Technical Institute Degree from a two-year college & 7+ years of relevant work experience. E ligibility Requirement : Driver's License required; FAA, EASA, CAAC sensitive position – may be subject to local Governments security investigations to verify eligibility for access to classified information; Will be subject to random drug screens. Preferred Qualifications: FAA, EASA, CAAC Certified Repairman or Airframe & Powerplant License Chinese National, or other nationality capable of obtaining a China work permit/visa Experience working in other cultures and customs Currently Live in or Near Shanghai, China Knowledge of Microsoft Access and Visio; Experience with Minitab or Tableau Working Conditions: Travel may be required up to 50% - must have no travel restrictions. Standard office environment: Work requires substantial visual concentration on detail. May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes. May have special circumstances that require work at night, on weekends or on holidays; May need to be available by phone after work hours. Working conditions are normal for a manufacturing and aircraft maintenance environment. Flight Lines, Aerospace Workshops, and Manufacturing operations will require the use of safety equipment to include but not limited to: bump caps, eye safety glasses, high visibility vests, safety shoes, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE Standing: 45% percentage is approximate and may vary depending on work task Sitting: 55% percentage is approximate and may vary depending on work task Lifting (in pounds): Up to 50 pounds Pushing (in pounds): Up to 40 pounds Mental/Visual: Use of Computers, Tablets, Cameras, Calculators Workspace (line, cube, etc.): Cubicle/Desk/Labs/Aerospace Workshops/Flight Line Top Benefits: This position is eligible for our Crane Flex Remote schedule which allows for the option of full-time work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire. You can visit our website at www.CraneAE.com for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law. *LI-PB1
