ITSM / ITIL Process Analyst - DoDJohnson Service Group (JSG) is actively searching for an ITSM / ITIL Process Analyst for our client’s project near Stafford, VA. This is a direct hire position with a competitive salary, fantastic benefits and mostly Remote work schedule (2-5 days onsite per month). This is a fantastic opportunity to work on a long-term government project with a highly respected company known for its great work culture.
Responsibilities:
- Schedule, facilitate, and participate in weekly client meetings and service management forums. Must be able to create meeting agendas, take meeting minutes, and record action items.
- Provide support to the preparation and evaluation of technical documents, papers, studies, analysis, and briefings in support of IT service management.
- Document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflows.
- Utilize Microsoft Office products including Word, PowerPoint, Excel, and Visio to create documentation, workflows and presentations.
- Work with a team of ITIL/ITSM SMEs to create and document Process Improvement initiatives
- Maintain documentation control using SharePoint
Qualifications:
- 5+ combined years of professional work experience in meeting support, creating documentation or ITSM Support
- Excellent Writing skills
- Above average skills with MS Office programs including Word, PowerPoint, Excel, and Visio.
- Well organized, self-motivated individual able to manage work to meet deadlines
- BS or BA degree in a Business Management, IT, or other relevant discipline from an accredited college/university. 5 Years of related experience may be substituted for the BS or BA degree requirement
- Ability to work independently with minimal oversight, as well as demonstrate exceptional written and oral communications skills
Preferred Skills:
- ITIL v3 or v4 Foundations Certification
- IT or ITSM experience
- Experience using BMC Remedy tool
- United States Marine Corps experience is a plus
*** Qualified Candidates Should Apply Now ***Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.