• Previous experience in customer service, preferably in a call center environment within the airline or hospitality industry
• Exceptional communication skills, both verbal and written, with the ability to interact confidently and effectively with priority customers
• Strong problem-solving skills and the ability to handle complex situations with tact, diplomacy, and professionalism
• Detail-oriented with excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
• Proficiency in computer systems and software applications commonly used in call center operations (e.g., CRM systems, Microsoft Office suite)
• Speaking Swedish, Norwegian or Danish on a native level and fluent in English. If you speak a second Scandinavian language that is an extra plus.
• A passion for delivering personalized service and a commitment to exceeding customer expectations
• Experience working with high-value customers, such as frequent flyers, VIPs, or premium travelers, is a plus.
Is this you? If so, come fly with us!
The open position is placed in one of our Scandinavian offices: Frösundavik (Stockholm), Lysaker (Oslo) or Amager Strandvei (Copenhagen).
Please send us your application as soon as possible as we will go through applicants ongoingly. Deadline for application is 6th of January. This is a temporary position, starting as soon as possible, that may lead to a potential extension.
If you have questions about this position, you are warmly welcome to contact Helene Karlehag, Head of Priority Customer Service Center: helene.karlehag@sas.se
