About the Role:
Are you a tech-savvy professional passionate about providing top-notch IT support and mentoring others? Join our Managed IT Services client as an L3 Help Desk / IT Engineer. In this pivotal role, you’ll ensure efficient, effective support for end-users, guide help desk team members, and handle escalations. You’ll also play a key role in troubleshooting, resolving technical issues, and implementing IT support best practices while delivering exceptional service.
Key Responsibilities:
Help Desk & NOC Support:
- Triage help desk and Network Operations Center (NOC) queues, including phone, email, and ticketing systems.
- Address alerts such as server performance issues, failed backups, EDR notifications, and vendor emails.
- Participate in on-call rotations for after-hours SMS alerts.
Client Support:
- Prepare and maintain VMware hosts and servers for deployment.
- Troubleshoot client IT issues across systems, networks, workstations, and devices.
- Act as the engineer for assigned clients, building strong relationships and ensuring excellent service.
- Maintain and update client documentation.
System & Network Administration:
- Support VMware and Linux based systems both onsite and in cloud environments (AWS, Expedient).
- Troubleshoot and maintain internal networks, including security updates and performance improvements.
Qualifications:
- A Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 4+ years in IT support or help desk environments.
- Strong knowledge of operating systems (Windows, Linux), virtualization (VMware, Hyper-V), and networking (DNS, DHCP, TCP/IP).
- Strong knowledge of security best practices, including firewalls, access control, and compliance standards like SOC 2.
- Familiarity with cloud platforms like AWS or Azure.
- Excellent troubleshooting and multitasking skills.
- Exceptional communication skills and the ability to build rapport with clients and colleagues.
Position Conditions:
- Job Type: Full-Time, Direct Hire
- Location: Scottsdale, Arizona - Hybrid
- Ability to work flexible hours, including on-call shifts.
- Occasional travel to client locations for system implementations.
Salary Range from 70K – 80K
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** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
