Overview
WELCOME TO SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
About The Role And The Team
The Associate project manager is responsible for the success of several internal and external projects, delivering the agreed scope on time, on budget, and at the targeted quality level.
The role is supporting the Product Managers in SITA Baggage on the development, launch, roll-out and management of baggage applications. This role will be responsible for working with SITA pre-sales and SITA account management teams.
As part of this, the role will also work closely with customers on the migration to new products and services, meeting & driving key performance indicators including productivity, escalations and performance.
What You’ll Do
All of these key responsibilities are carried out by a Associate Project Manager, supported by the Product Managers:
- Assisting the team in the transition of customers off legacy products onto newer products.
- Manage the successful delivery of customers who have already signed contract for newer products, ensuring delivery is within the agreed scope, on specification, and on time to customer.
- Work closely across different product functions as part of the migration and onboarding, such as the Support, Product Development, Contract and Product teams.
- Own the Delivery phase versus the agreed baseline per defined SITA project management Methodology, delivery tools and processes, to manage and reduce overall risks and issues whilst managing scope and other changes and taking action to recover any discrepancies.
- Own and manage the project flow from quotation stage to ensure End-to-End Delivery performance. Work closely with all End-to-End interlocks (Commercial Management, Account Management, Pre-sales and Solution Specialists, Support and operations, Billing, Development teams).
- Customer facing role to ensure full customer satisfaction and all the time communication throughout the project life and support the Account Manager and Business Management in ensuring SITA meets its commercial objectives for the project and develops its relationship with the customer.
- Manage the delivery performance to ensure project orders are delivered in time and closed in time, and the customer & project status is tracked on SITA tools.
- Manage risks and issues and own escalations (in liaison with line management) and ensure customers fulfil their obligations in case of lapses.
- Generate change Requests as required and obtain appropriate customer and internal approvals, in line with project governance standards and Ensure all project meetings are documented to reduce miscommunication risk and Ensure traceability of decisions.
- Represent the project externally and internally by communicating and reporting on project status to the customer and internally to all stakeholders.
- Produce regular and accurate progress professional reports and present the project status at the project review board meetings.
- Ensure effective transition to SITA Operations and Billing and conduct a formal project close, including Review of any lessons learned.
- Obtain documented customer acceptance of the project deliverables and a conduct customer Satisfaction survey at end of the project.
Qualifications
ABOUT YOUR SKILLS
- 3+ years in Project Management roles having managed with a proven Project Management methodology one or more small projects in a commercial environment.
- Ideally 2-4 years of working experience in IT solutions provider environment, knowledge of IT industries
- Proven track record on working directly with customers and internal stakeholders
- Professional competency in Microsoft Excel, such as pivot tables and working with data. Able to create professional reports.
- Professional competency in Microsoft PowerPoint - able to create professional presentation to present the performance of the delivery.
- Competent in Microsoft Project and Sharepoint, or other project management tool
- Good analytical and reporting skills.
- Excellent verbal and written communication skills (English)
NICE-TO-HAVE
- Knowledge or airport systems and processes is desirable
- Project Management certifications (PMP is desirable).
What We Offer
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
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Flex Week: Work from home up to 2 days/week (depending on your team's needs)
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
