Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
About The Role & Team
The Service activation Specialist role is to support the SITA FOR AIRCRAFT Service Activation team in provisioning the customer aircraft for the various network services and applications. The role reports into the Manager of Service Activation, in the Customer Service & Operations organization.
What You Will Do
- Receive request from customers for the activation of Aircraft services.
- Manage the activation queue and priorities.
- Ensure services are provisioned on the SITA FOR AIRCRAFT application and on partner platforms
- Document procedures. Ensure procedures are maintained and evolved for continuous improvement.
- Collaborate with team members to ensure activations are delivered to customers in a timely manner.
- Provide support to customers and internal staff on service activation related matters.
- Monitor data loads to ensure data integrity
- Synchronize Datalink services configuration with Partner networks
- Collaborate with SITA FOR AIRCRAFT vendors, partners and internal teams to implement activation processes for aircraft services.
Qualifications
EXPERIENCE:
- Experience in customer facing roles.
- Good communicator
- Excellent written and oral communications.
- Good interpersonal and organizational skills
- Ability to work in a team as well as independently.
- Fluent in both verbal and written English
- Experience with ServiceNow ticketing
- Experience with service activation for mobile systems or helpdesk for network services a plus
What We Offer
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
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Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)
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Flex Day: Shape your workday to suit your life and your plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
