Overview
WELCOME TO SITA
SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
About The Role & Team
You will be part of the team that provides technical support to and proactively manages SITA for Aircraft customers to ensure the highest performance of Cockpit communication products. These products include a set of solutions to Airlines and Air Navigation Service Providers.
You will be responsible for providing expert problem resolution, service implementation, training, and presales technical support for all Cockpit communication products to customers in the region (airlines, avionics manufacturers, resellers, and Air Navigation Service Providers).
What You Will Do
- Provide expert problem resolution and service implementation for SITA for Aircraft Cockpit communication services.
- Handle customer inquiries, coordinating with internal and external stakeholders.
- Implement SITA for Aircraft Cockpit services, ensuring timely delivery.
- Maintain customer data integrity and configuration profiles.
- Monitor product performance indicators and proactively recommend improvement measures when necessary.
- Collaborate with customers to optimize their use of SITA for Aircraft services.
- Analyze and distribute reports to airlines and internal teams.
- Work closely with Customer Program Managers on technical support.
- Channel customer feedback to Product and Business Development teams.
- Provide pre-sales technical support to Business Development and Account teams.
Qualifications
EXPERIENCE:
- University degree in Electronics, Telecommunications, Computer Science, Engineering, Mathematics, or Aviation.
- 1-5 years of professional experience in technical support, preferably in the airline, aviation, or telecommunications industry.
- Experience in multi-country, multi-disciplinary, and multicultural organizations.
- Strong problem-solving skills and ability to coordinate with various stakeholders.
- Excellent communication and customer service skills.
- Experience with satellite or terrestrial VHF radio communications.
- Familiarity with avionics and airframe manufacturer operations
What We Offer
At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:
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Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)
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Flex Day: Shape your workday to suit your life and your plans.
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Flex-Location: Take up to 30 days a year to work from any location in the world.
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Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health - a personalized, proactive platform to support diverse wellbeing needs.
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Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
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Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
