Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Service Delivery Manager
To ensure a consistent delivery of high performance standards within the constraints of the Service Level Agreements of our Customer Airlines, maintaining health and safety standards and excellent working practices within the Company policies.
What You Will Be Doing
- To support the Menzies Management Team in ensuring the provision of a safe working environment to all internal and external customers and visitors
- To establish, maintain and develop effective relationships with the appropriate customer and Airport Company representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited
- To develop, contribute to and agree service delivery standards internally and externally. To monitor and report on performance against those standards and to ensure appropriate corrective action is taken to ensure customer requirements are consistently met
- Ensure shift works together as one team with clear communication of objectives and goals
- Implementation of policies and procedures designed to increase the efficiency and effectiveness of the station, whilst promoting sound safety, security and people management practices
- Establishing, maintaining and promoting effective working relationships with both internal and external customers
- To ensure that all practices and processes are devised and implemented with customer perception foremost
- Address issues of conduct or capability through the Company's disciplinary procedure as necessary, seeking advice from the Station Manager or HR as necessary
- Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company's Health & Safety Policy
- Accountable to maintain a team establishment without impact on operation integrity or performance
- Responsible to ensure a process is in place to investigate all airport related delays during the shift and implement corrective action
- Identify re-occurring trends from the shifts through an effective management system and ensure corrective action is taken
- Ensure safety is never compromised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions.
- Represent the Company in a professional manner at all times
- Any other reasonable duty as requeste
Safety, Security, WellBeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What We Are Looking For
- Must be able to demonstrate suitable experience in a Supervisory role
- Fluent in Swedish and English both verbally and in writing
- Excellent people management and communication skills
- Ability to develop excellent working relationships with Suppliers, Airport Authorities and Airline Customers
- Extensive knowledge and experience of Ground Handling practices
- Excellent leadership, communication and management skills
Diversity
MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!