Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program. Our loyalty team manages United MileagePlus®, building travel and lifestyle partnerships that customers can engage with every day, and works with our Star Alliance partners to ensure United can take you anywhere you want to go.
The Associate Domestic Co-Brand position will drive acquisitions growth within the United Employee channels. They will be assigned to a United Hub/region and will collaborate within a field team to develop and execute marketing strategies to build in-person relationships with Flight Attendants, Airport Agents, Club Agents, and airport leadership to achieve their region's goals in the United credit card acquisition program.
Key Responsibilities
Employee Engagement
- Be the local, onsite (at airport daily) co-brand program subject matter expert (SME) for employees, proactively encouraging and motivating them to participate in promoting the United credit card, sharing updates, and answering questions
- Conduct in person one on one visits with airport teams and flight attendants to encourage increased participation.
- Lead roadshows at airport, managing all aspects including collateral, swag, marketing, employee follow-ups and proactively welcoming/encouraging employees to stop by events and engage in conversation
- Grow participation among employees and drive account volumes for their airport and region
- Engage with local leaders to share updates on program, collaborate on ideas to grow program
Reporting
- Partner with the Manager to develop tools to track performance of their base and region that drives account growth. May include interactive signs for the airport, reports for airport leadership, and weekly/monthly check-in meetings with senior leadership to discuss trends
- Leverage data in partnership with Manager to identify new engagement tactics and personalize communications/interactions to employees
Program Management
- Drives employee participation in a warm, positive manner, in person on-site at the airport. Occasional training presentations.
- Handles compliance and collateral within their region, ensuring the teams have appropriate materials to promote the card, including managing and maintaining inventory levels of all collateral and swag
- Partners with the leadership or supervisors in the airport to resolve any open concerns from our bank partner, should a compliance issue occur.
NOTE: This position will be onsite at San Francisco International Airport 5 days per week with varying hours to support events and meet with operational employees which may include early mornings (5:00 AM) and late evenings (10:00 PM) on occasion. Project based weekend events may occur. Willingness to travel two to three days per month will be required with occasional overnight trips.
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “preferred” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s Needed To Succeed (Minimum Qualifications)
- High-school diploma
- 1+ year experience within Sales, Marketing, Loyalty, Management, Inflight or Airport Operations
- Ability to walk extensively throughout the terminal gates, main lobby and onboard aircraft as well as lifting boxes of promotional materials, literature collateral and swag/company branded items up to 25 lbs
- Strong customer service experience for employee engagement
- Demonstrated sales and marketing knowledge
- Strong interpersonal skills
- Strong communication and public speaking skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Reliable, punctual attendance is an essential function of the position
- Must pass background check and be able to acquire and maintain credentials vital for the position
What will help you propel from the pack (Preferred Qualifications):
- AA/BA/BS
- 3+ years experience within Sales, Marketing, Loyalty or Airline Inflight
- Prior flight Attendant, Airport Operations or Aviation Management Experience
- Sales, marketing or finance experience within the airline business
- Marketing services industry expertise
The base pay range for this role is $68,640.00 to $71,830.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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