We are seeking for Customer Support Specialist to join our Business Services team at Finnair Business Services in Tartu, Estonia Key Responsibilities: Promptly respond to customer inquiries through our Customer Support various channels (e-mail, webform cases), ensuring compliance with service-level agreements Handle flight booking modifications, cancellations, upgrades etc. in Amadeus & Salesforce platforms Accurately process refund requests for customers in accordance with the airline's policies, ensuring timely reimbursement for canceled flights, ticket modifications, service disruptions etc. Handle compensation claims for customers affected by flight delays, cancellations, or other service failures Enhance processes via Continuous Improvement You will succeed in this role if you are: Comfortable in the customer relations area and have good communication skills Fluent in written and spoken English, a basic level of Finnish is beneficial Open to an innovative work environment, interested in improving your work processes and willing to participate in related activities Able to learn new programs and navigate easily through information A true team player who can involve others, provide support when needed and take responsibility for your own tasks Previous Amadeus experience is beneficial We offer: Personal development Flexible ways of working Opportunity to work in an international company Interesting career opportunities 4-month Induction Program for new employees Sports compensation Flight benefits for leisure travel Come and be a part of our friendly and diverse team! We are filling two full time permanent positions. If you found the role interesting, submit your application by 19th of January 2025. If you need any additional information or have questions, please contact jobs.fbstartu@finnair.com Finnair is a network airline, specialising in connecting passenger and cargo traffic between Asia, North America and Europe. Finnair is one of the oldest operating airlines in the world, celebrating its centenary in 2023. Sustainability is at the heart of everything we do – Finnair intends to reach carbon neutrality latest by the end of 2045. Customers have chosen Finnair as the Best Airline in Northern Europe in the Skytrax Awards for 12 times in a row. Finnair is a member of the oneworld alliance. Finnair Plc’s shares are quoted on the Nasdaq Helsinki stock exchange.
